Bringing Sexy Back to Customer Service

By: Elizabeth Clor

December 18, 2014

CEM Programs
Customer Engagement
customer experience management

As 2015 approaches, customer care organizations are setting priorities and thinking outside of the box on how to deliver amazing customer experiences. Customer service is becoming a differentiator for many businesses. How are they doing it?

“Proud, engaged and motivated staff work with passion, “ said Hamm. “We have a lot of customer insights already, but I would like to empower our staff to take more ownership, make improvements quicker, and act proactively when possible.”Maria Hamm, head of customer experience and customer service at DHL Freight Nordics and Baltics says she’s “bringing sexy back” to customer service by starting with her staff.

What does “sexy” mean for customer service? You can inject some spark into your customer service with these seven sexy attributes.

The rest of this post, including the seven sexy attributes of customer service, can be read on CustomerThink.

Elizabeth Clor is the Sr. Director of Content Marketing and Communications at Clarabridge. In this role, she is responsible for solidifying Clarabridge’s position in the marketplace as the leading Customer Experience Management (CEM) technology vendor. Elizabeth has 17 years of experience in high-tech marketing and communications, and is a regular contributor to various marketing publications. She holds a B.A. of English from the University of Virginia.