Engagor Is Now Clarabridge Engage

By: The Clarabridge Team

November 16, 2016

Tags:
Clarabridge Engage
Digital Customer Service
Omni-Channel
Social Customer Service

This post was originally published in November 2016. It has been updated as of August 2019 to reflect the current product name.

Our product has seen several name changes over the years. In 2016 we changed the Engagor product name to CX Social. And in 2019, CX Social has been rebranded to Clarabridge Engage. We made these changes to evolve with the converging worlds of Customer Experience Management and Digital Customer Service.

As of now, our website, web application, and messaging will reflect this name change.

The Clarabridge Engage platform is an important component of the Clarabridge CX product suite. We have decided to name the product Clarabridge Engage to emphasize the combined strength of social and digital customer service and customer experience management. Together, these solutions will help you listen to your customers, analyze and understand what they are saying, and act on these insights.

We want to reinforce how standalone social customer service or combined omnichannel customer experience management solutions (i.e. CX Analytics and Clarabridge Engage) work together to power winning customer experience programs at leading companies such as T-Mobile, Turkish Airlines, and BNP Paribas Fortis.

We’ve dotted the i’s and crossed the t’s so that our website, web application, and messaging has now switched to Clarabridge Engage. Yet our mission remains unchanged, as we continue to help businesses deliver best-in-class digital customer service with the Clarabridge Engage platform.

Want to learn more? Check out our updated Clarabridge Engage webpage