Free eBook: How to Master Real-Time Social Media Engagement for Large Enterprises in 7 Steps
November 12, 2014
Are you living up to the expectations of your customers?
Did you know that 72% of customers expect brands to reply within the hour? Social media is not about applying the wittiest tone of voice, it’s about being able to engage and reply in real-time to your customers’ issues and complaints in order to meet their needs.
Brands often don’t live up to the rising standards of their customers on social media and are quickly losing customers and money as a result.
51% of brands believe real-time social media engagement is their biggest struggle on social media.
But, what exactly prevents large brands from engaging in real-time?
In this eBook, we’ll talk about the 7 challenges that prevent large enterprises from engaging in real-time. With the help of an easy 7 step solution, we’ll help brands overcome the challenges to become a leader in real-time social media engagement.
The content of this eBook on real-time social media engagement includes:
- Introduction: Why are brands struggling with real-time engagement?
- Challenges: What prevents brands from engaging in real-time?
- Which 7 steps help overcome these challenges?
- Summary of the Challenges & 7 Step Program