In Case You Missed It…Top CX Reads

By: Lisa Sigler

January 11, 2017

Tags:
Clarabridge Analytics
Clarabridge Engage
Customer Experience
Customer Engagement
Customer Feedback Management

Are you wondering where 2016 went? So much happened in the past year, there’s a good chance you didn’t get everything done that you were planning. You may even have missed some of the top CX reads from Clarabridge.

So, in case you missed it…

Customer Journey Map Template

Building a customer journey map is one of the first steps toward effective customer experience management, but it’s hard to know where to start. You need a simple way to visualize each touchpoint and the customer sentiment associated with each one. Our downloadable template will get you on your way. Learn more here: Customer Journey Map Template

The Top 14 Customer Experience Stats of 2016

Customer experience has moved from a “nice to have” to a strategic priority. These statistics give an overview of CX across brands—the importance, the value, and the overall impact that customer experience has on the bottom line. Read the stats here: The Top 14 Customer Experience (CX) Stats of 2016

Social Customer Service Etiquette

Social media plays a large part in the customer experience. It is often a channel for providing customer service. If you do use social channels to serve customers, it is important to behave properly. We’ve put together a guide to help you mind your manners. Read the eBook Social Customer Service Etiquette.

4 Most Pressing CEM Questions Answered

When you are building or improving your customer experience management program, it helps to learn from the experts. Top CEM practitioners answer four fundamental questions about how to make your program a success. Read the questions and answers here: Your 4 Most Pressing CEM Questions Answered

The Cure for the Survey Fatigue Epidemic

Surveys give you a valuable window into the customer experience. The problem is, people are sick and tired of taking surveys. We show you how to revitalize your surveys so that they become a more valuable, less intrusive part of the whole customer experience management puzzle.  Here’s the eBook, The Cure for the Survey Fatigue Epidemic.

 

Once you’ve caught up on these top CX reads, you’ll be ready for action. Get a demo to see how Clarabridge can  help.

clarabridge_demo_request_cta


Lisa Sigler is Senior Manager, Content Marketing at Clarabridge. For over 16 years, Lisa has used her writing and editorial skills to bring the value of technology to life. Today, she works to demonstrate Clarabridge’s position as thought leader and trailblazer in the Customer Experience Management market. Lisa holds a B.A. in English from Kent State University. Read more from Lisa on Twitter @siglerLis.