Join the Industry’s Best at C3 Europe 2016
June 16, 2016
We recently announced that the second annual Clarabridge Customer Connections (C3) Europe conference is taking place at the Brewery in London 20 & 21 September 2016. With top customer experience (CX) and social customer service professionals scheduled to speak, this year’s event will showcase forward-thinking strategies for winning and retaining loyal customers.
The C3 agenda features two tracks—one that highlights customer experience analytics and another that demonstrates how to elevate your social customer service program. The event will also offer industry sessions, expert-led workshops and compelling keynotes. Corporate leaders will have the opportunity to learn how to create a company culture as well as measure and lead CX programs that align with the customer journey. Clarabridge users will learn to perfect their technique for navigating the wealth of customer feedback and data at their fingertips. They will be empowered to act on customer insights to boost the bottom line.
The event kicks off on 20th September, where visionaries in the CX field will host interactive workshops on a variety of CX topics. For example:
- Adrian Swinscoe of Forbes will discuss how to create a strong and proactive social customer service strategy. Topics covered include how to identify opportunities to make your service more engaging, define a clear set of proactive initiatives, and build an action plan for what needs to get done in order to deliver on your strategy.
- Brownell O’Connor of Smith+Co will share how to transform your contact centre into an experience centre. Questions he will explore include: how are customer experience centres different from an average contact centre, what impact can they have on your bottom-line, how can you deliver your brand consistently across digital channels, how do you measure impact, and more.
- Dimitri Callens of Clarabridge will share insider tips and best practices for workflow and workforce management when delivering social customer service.
- Dale Roberts of Clarabridge will conduct deep-dive, hands-on training for how to get the most out of your customer feedback data using the Clarabridge Intelligence Platform.
The main conference on 21st September offers a distinguished speaker line-up of industry experts as well as customers who use Clarabridge and Engagor, our social customer service solution. Sir Clive Woodward OBE, World Cup Winning Rugby Coach, will kick-off the day with the opening keynote. Executives from Unilever, Transport for London (TFL), Tesco Mobile, The Restaurant Group (TRG) and other global brands from across all industries join the speaker line-up as well. Presentations cover a wide range of topics, including providing service in real time, building global social care and customer experience teams, getting organization-wide buy-in, strategies for scaling CX program, customer sentiment, maximizing the text analytics and social data available, and more.
Let’s not forget about the networking! C3 will provide a fun, casual environment for CX professionals to learn from each other. Exchange war stories, generate new ideas, and gain new perspectives on the challenges you may be facing.
Serina Aswani is Manager of Content Marketing and EMEA Marketing at Clarabridge. As part of her responsibilities, Serina serves as the voice of Clarabridge’s customers, highlighting customer stories and sharing proven best practices for implementing successful Customer Experience Management programs. Serina also oversees content marketing strategy and PR for the Europe, Middle East, and Africa (EMEA) region. She is responsible for establishing Clarabridge’s position as an industry thought leader across EMEA. Serina holds a M.S. in Commerce, specializing in Marketing and Management, as well as a B.A in French and Studio Arts, from the University of Virginia. Read more from Serina on Twitter at @SerinaAswani