Podcast: Ray Wang on Digital Transformation

By: Clarabridge Team

May 7, 2014

By: Keri Cook, Director of Global Events

Ray_WangAt this year’s C3 Conference, Clarabridge advisor and analyst Fred McClimans had a chance to talk with R “Ray” Wang, the Principal Analyst behind Constellation Research. Ray has been working in and around the software and technology markets for many years, advising both vendors and consumers on strategy and best practices.

During the conversation [podcast below], Fred and Ray touched on a few topics core to the future of the Customer Experience (#CX) market, including:

— the emerging role of the Chief Digital Officer, a role (if not a title) that is fast becoming mission-critical as businesses begin the process of digital transformation,
— the reality of digital transformation – what it means to businesses, and why it’s as much cultural as it is technological, and
— the importance of Customer Experience in delivering on “brand promises.”

PODCAST [4:32] – Fred McClimans with R “Ray” Wang, recorded April 30, 2014 at the Clarabridge C3 Conference.

For more information on Ray and his research, you can visit his blog, A Software Insider’s Point of View http://blog.softwareinsider.org, or Constellation Research http://www.constellationr.com. You can follow Ray at @rwang0 and Fred at @fredmcclimans.