Social media engagement: sort your Engagor Inbox as you wish

By: Lien Brusselmans

November 14, 2012

In the Engagor Inbox the latest mentions are always on top. Scrolling down to the bottom and ‘flipping back’ a few pages, gives you older results. However, since more and more clients started using the Inbox very actively, we realized this way of sorting was not always the most efficient. That’s why we now offer the possibility to organize the mentions in your Inbox as you wish. This way your social media engagement can only get better!

The Sorting button

By clicking the Sorting Button, you can sort the mentions in your Inbox in three different ways:

  • Oldest First, which is useful if you offer customer service through Engagor and want to handle all questions chronologically.
  • The mentions by Twitter users with most Followers first. This way of sorting can be useful if you quickly want to find tweets about your brand by influential Twitter users.
  • Source rank. If you want to identify blogs posts and news articles from ‘important’ websites (that have a high source rank), you can sort your Inbox on Source Rank. Source rank is determined based on authority and popularity of the news site or blog.

If you want to go back to the normal Inbox sorting, just click ‘reset’ and the most recent mentions will be on top again.