Top 10 Customer Service Stats

customer service stats

By: Kate Zimmerman

April 29, 2015

CEM Solutions
customer experience management
Social Engagement

It’s an understatement to say that customer experience management programs are on the rise, but to what extent? And what are the key drivers? Check our infographic to see the top 10 statistics that our team of industry experts has gathered to answer these questions.

Effective customer experience not only increases the feelings and sentiment towards your brand, it also directly affects your bottom line. If you create an effective CX program, you can save money and increase your ROI over time.


Today’s customers are very emotional and have very high expectations. They actually value their experience more than their money. Maximizing on this can result in countless benefits even beyond money saved. Without customer experience, you risk losing your customer to your competitor.


It’s becoming more and more evident that customer experience will become a top differentiator as brands try to distinguish themselves. Acting on this will be crucial to success. Customers already are!


Even though customers are placing high importance on their experiences, almost no one has been able to successfully capitalize on this.


Download all of these pieces to share with your organization—customer experience is here to stay!

Kate Zimmerman is a Product Marketing Associate at Clarabridge. Kate focuses on building content that supports CX efforts, product marketing, analyst relations, and has become an industry expert in Customer Experience Management. Kate holds a B.A in Politics from the University of Virginia and can be found on Twitter at @kmzimm.