Twitter clear and sincere about their outage

By: Lien Brusselmans

June 22, 2012

It happens to the best: yesterday, June 21st, Twitter was down for about 40 minutes. For many people who use Twitter as their second voice, this outage meant absolute horror. On its blog Twitter describes the feeling very accurately through one of their users’ tweets:

The VP of Engineering also based their apologies on this tweet, which of course sounds better than a simple “we’re sorry”.

I really appreciate the way Twitter communicates with its users. They try to explain the reason for the outage in a very clear manner, so that non-technical users also get a grasp of what was going on. Apparently it was due to a ‘cascading bug’, that starts off in one software element and gradually ‘cascades’ into others as well. That’s why all users worldwide ended up being affected by this issue.

Rumor has it the hacking group UGNazi was responsible for the Twitter crash. They claimed so in an email and added: “They keep moving servers and we keep attacking it”. If this was really the case, I’m sure we’ll find out in the upcoming days and weeks.