Video: How can customer feedback help your operations manager?

By: Elizabeth Clor

November 5, 2015

customer experience
customer experience management
Customer Feedback

Sarah is confused. Even though she recently renovated her store, customers are still complaining.

Watch this video to see how she dives into customer feedback analysis to understand why customers are unhappy, and what she does to fix it.

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For more information on how operations teams can use customer feedback to improve the customer experience, download our brief: 5 Reasons Why Store Operations Teams Can’t Ignore CX Data.

Elizabeth Clor is the Sr. Director of Content Marketing and Communications at Clarabridge. In this role, she is responsible for solidifying Clarabridge’s position in the marketplace as the leading Customer Experience Management (CEM) technology vendor. Elizabeth has 17 years of experience in high-tech marketing and communications, and is a regular contributor to various marketing publications. She holds a B.A. of English from the University of Virginia.