Video: Putting Customer Feedback to Work in the Call Center

By: Elizabeth Clor

November 23, 2015

CEM Programs
CEM Solutions
Customer Engagement
customer experience
customer experience management
Customer Feedback

Meet Eric. Eric is a call center manager who recently noticed an influx of calls about loyalty points.

Watch this video to see how he pinpoints the reason why customers seem unhappy with the loyalty program and works to correct the issue.

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To learn more about how call centers can put customer feedback to work, read our guide: 5 Reasons Why Store Operations Teams Can’t Ignore CX Data.

Elizabeth Clor is the Sr. Director of Content Marketing and Communications at Clarabridge. In this role, she is responsible for solidifying Clarabridge’s position in the marketplace as the leading Customer Experience Management (CEM) technology vendor. Elizabeth has 17 years of experience in high-tech marketing and communications, and is a regular contributor to various marketing publications. She holds a B.A. of English from the University of Virginia.