What’s Ahead: Upcoming Social & CX Events in 2016

By: Sofie De Beule

May 30, 2016

Social customer service and Customer Experience (CX) events are a great way to connect with people across the industry, learn how thought leaders are handling their social or CX program, exchange best practices to achieve success, and learn more about the struggles of other businesses and how they managed to overcome them.

After you attend an event or listen to a webinar, you typically notice you’re more ready than ever to tackle the challenges that lie ahead with a fresh breath of energy. Below is an overview of interesting, upcoming events in the social and customer experience space that will give you that boost! Clarabridge is a proud of these leading events, so please come and say hi when you’re there.

1. Corporate Social Media Summit, New York – June 20-21

Social media isn’t the new kid in town anymore. Nowadays it’s being used in endless, innovative ways to keep customers happy such as customer service, customer engagement, crisis management, and many more. The Corporate Social Media Summit in New York is one of the biggest events in the social space globally and focuses on combining all of these elements. The event is a great opportunity for social media experts to attend groundbreaking keynotes from the biggest brands in all key industries including Hershey’s, Hyatt Hotels, and Walmart. Our Executive Chairman, Sid Banerjee, will be joining the panel discussion during the opening keynote panel  about social’s role in engaging, analyzing and better serving your customers. Other panelist members include SAP Arabia, Wilson Sports, and BBVA Compass.

2. IQPC Call Center Week, Las Vegas – June 27-July 1

Contrary to popular belief, the call center is still a very valuable means for customer support alongside social media, live chat and email. At IQPC’s Call Center Week, the world’s largest contact center conference, industry experts speak about how the contact center is relevant in 2016. Key theme of this year is “Personalizing and Predicting the Needs of Customers”. One of the most successful brands in the world, Zappos, globally recognized for its immaculate customer experience across all customer support channels, will be the headliner of the event. Fabrice Martin, our VP of Product Management, will be leading a roundtable discussion during the event about “Turn Customer Feedback Into Happiness: Understands Customers Needs, Wants and Feelings”.

3. 20:20 Customer Experience Summit, London – July 5-6

The 20:20 Customer Experience Summit features around 300 customer experience leaders and innovators who gather together to discuss the future of CX in the heart of London. Key topics that are up for discussion are customer-centricity, personalization, and ROI. Interestingly enough, ‘personalization’ is one of the key themes at all three events and is a strong, recurring element throughout the entire agenda.

Hope to connect with you at one of these events!

Interested in learning more about social media strategy, but aren’t planning on travelling to an event anytime soon? Webinars are great way to learn more about a specific topic in a short time span from the most recognized industry experts (without having to free up too much time in your calendar). Below are a few interesting social customer service and CX-focused, on-demand webinars: