October 15, 2013 00:00 AM

Clarabridge, Inc., the leading provider of intelligent Customer Experience Management (CEM) hubs for the world’s top brands, today announced a top-notch, stellar lineup of speakers for C3 2014, its annual conference that has become the leading CEM event of the year. C3 will be held from April 28-30, 2014 at the Fontainebleau Miami Beach resort in Miami, Fla. Whether you are a “CEM Hall of Famer” or a CEM novice, Clarabridge’s sixth annual conference is a “cannot miss” experience for all CEM rock stars.

CEM leaders can take advantage of the early bird discount of $799, $200 off regular registration of $999 from now until Jan. 31, 2014. Visit www.clarabridgec3.com to register.

In the midst of today’s social media revolution, where customer feedback can rock the very core of a business, the importance of being able to integrate all the different social channels and multiple listening posts into one centralized hub to consistently listen, analyze, and take action in near real time, has never been more critical. It is the difference between companies that thrive and those that fail. With over 400 CEM professionals under one roof, C3 is an unprecedented opportunity to learn from global companies that are rocking their customer experience initiatives. These organizations will share best practices and lessons learned to help your business create a centralized CEM hub for all customer feedback to master the art of customer experience – and become CEM rock stars in the process.

C3 has been recognized as the world’s leading CEM event due to its valuable networking opportunities, educational sessions, and captivating speakers that include the industry’s foremost thought leaders. Erik Wahl, the renowned graffiti artist, author, and entrepreneur, will redefine the term “keynote speaker” at C3 2014. Known as the “Warhol of Wall Street,” “the Renoir of ROI,” and “the Picasso of Productivity,” Wahl’s on-stage paintings become a visual metaphor for his message of finding profitability through innovation and superior performance. Next year’s event also boasts Megan Burns, Vice President and Principal Analyst at Forrester, as a keynote speaker. As one of the industry’s leading experts on CEM, Burns is the creator of Forrester’s Customer Experience Maturity Framework and leads the Customer Experience Index, the annual benchmark of customer experience quality across more than 150 U.S. firms.

The cast of global leaders doesn’t stop there. C3 2014 will showcase more than 30 sessions led by Global 1000 companies including ADP, Amazon, Ascena Retail Group, B/E Aerospace, Cisco, COPA Airlines, GE Appliances, GE Healthcare, General Dynamics, EON, Fidelity, Orbitz, Rackspace, TD Ameritrade, Travelers Insurance, United Airlines, U.S. Bank, Verizon, and many others.

“C3 is an exciting, collaborative, and dynamic event – and a must-attend for anyone who values customer experience as a strategic enterprise initiative,” said Sid Banerjee, CEO, Clarabridge. “Year after year, C3 gets rave reviews for its inspirational and motivational customer, analyst, and partner speakers; its informative hands-on workshops, invaluable networking sessions, and its jaw-dropping entertainment. C3 attendees can remain confident that they will be armed with the knowledge, contacts, and vision they need to make customer experience a core part of the DNA within their organizations all while having an unparalleled experience.”

Visit www.clarabridgec3.com to register and to find out more about sponsorship opportunities.

About Clarabridge

Clarabridge is the leading provider of intelligent Customer Experience Management (CEM) solutions for the world’s top brands. As the premier provider of CEM, Clarabridge enables Global 1000 businesses to intelligently listen to, analyze, operationalize, and measure multi-source customer feedback through intelligent sentiment and text analytics. Insights extracted through Clarabridge enable organizations to create a universal understanding of their customers, partners, and employees; make actionable business decisions with measurable ROI; and collaborate on those decisions both internally with stakeholders and externally with customers. With hundreds of CEM implementations, Clarabridge is the 7th fastest growing software company, powering the CEM programs for companies such as B/E Aerospace, Best Buy, Charming Shoppes, Inc., Choice Hotels, Dell, Expedia, E.ON, Fidelity, Gaylord Hotels, Government of British Columbia, Intuit, J.D. Power, L’Oréal USA, Marriott International, PetSmart, QVC Inc., Sage North America, United Airlines, Walmart, Walgreens, and Wendy’s International. Clarabridge is privately held with offices in Reston, VA., San Francisco, CA., Miami, FL., and London, UK. For more information, visit www.clarabridge.com or on Twitter@clarabridge.

Media Contacts

Keri Cook
Clarabridge, Inc.

Megan Coyle
Articulate Communications Inc.
212.255.0080, ext. 14