Clarabridge Customer Connections

May 7-9, 2018

Gaylord National Harbor, DC Metro

C3 2018 Agenda

Monday, May 7

  • 11:00 AM - 2:00 PM Registration
  • 11:00 AM - 1:00 PM Advanced Session: Roadmap to Success: Taking Your CX Program to the Next Level (Must Pre-Register) Katie Costanzo, Director, Professional Services, Clarabridge
    Koren Stucki, VP, Strategic Consulting, Clarabridge
  • 2:00 PM - 4:00 PM Advanced Session: Deriving New Insights from Your Data (Must Pre-Register) Ellen Loeshelle, Principal Product Manager, Clarabridge
    Milan Gamble, Product Manager, Clarabridge
  • 5:00 PM - 6:00 PM Industry Networking Reception: Contact Center C3 Zone (Food and drinks will be served)
  • 6:00 PM - 9:00 PM C3 Welcome Reception: Bobby McKey's Dueling Piano Bar (Food and drinks will be served)

Tuesday, May 8

Wednesday, May 9

  • 8:00 AM - 12:00 PM Registration
  • 8:00 AM - 9:00 AM Breakfast: C3 Zone
  • 9:00 AM - 9:45 AM Keynote: The Effortless Experience Lara Ponomareff, Practice Leader, CEB, now Gartner
  • 9:50 AM - 10:30 AM Omni-Channel Customer Effort Analysis Ellen Loeshelle, Principal Product Manager, Clarabridge
  • 10:30 AM - 11:00 AM Break: C3 Zone
  • 11:00 AM - 11:40 AM Closing the Loop: The Case for Case Management Keegan Brenneman, Product Manager, Clarabridge
  • 11:00 AM - 11:40 AM Transitioning from Customer Experience Reporting to Analytics Soyal Momin, VP Analytics, Presbyterian Healthcare Services
  • 11:45 AM - 12:25 PM Extending the Value of Your CX Data Milan Gamble, Product Manager, Clarabridge
  • 12:30 PM - 1:10 PM Power Your CX Program with Omni-Channel Insights from Your Contact Center Fred Richards, Senior Director, Product Management, Clarabridge
  • 12:30 PM - 1:10 PM Launching a VoC Portal to Empower Your Teams With Actionable Insights Dave Pabley, Sr. Director, Feedback Analytics, Optum
  • 1:10 PM - 1:30 PM C3 Awards & Closing
  • 1:30 PM - 2:30 PM Lunch: C3 Zone

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