Clarabridge Customer Connections

May 7-9, 2018

Gaylord National Harbor, DC Metro

Frequently Asked Questions

General Information

What is C3?
The 10th annual Clarabridge Customer Connections (C3) conference is the leading event for customer experience management and social customer service professionals. This 3-day event features a lineup of cutting-edge keynote speakers and more than 30 sessions featuring Clarabridge customers, partners, and analysts. The agenda is made up of 3 tracks, industry-specific sessions, as well as the opportunity for hands-on training with Clarabridge experts during advanced sessions for customers.

What is the location for the event?
C3 2018 will take place at the iconic The Gaylord National Resort & Convention Center.

201 Waterfront Street
National Harbor, MD 20745
Phone Number: 301.965.4000

What are the event dates?

  • Advanced Sessions: Monday, May 7th
  • Welcome Reception: Monday, May 7th at 6 PM
  • Main Conference: Tuesday, May 8th – Wednesday, May 9th


Registration Information

How do I register?
Please register for C3 2018 here. You can pay by credit card or debit card.


What is the cost to attend?
The registration cost depends on when you register – the earlier, the better!

  • Early Bird Pricing: $799 | ends March 15th
  • Regular Pricing: $999 | beginning March 16th


I received a promo code. How do I apply it to my registration?
If you have not yet done so, begin the registration process here and follow the instructions. Once you reach the last page, insert the code into the “Coupon Code” field. Click “Apply” to recalculate the total.

If you have already registered, please email your information and discount code to and allow up to 48 hours for your request to be processed. Any refunds issued will usually post to your account within 7 to 10 business days after the request has been processed.


Are there any discounts for registering multiple colleagues?
Group discounts will be applied automatically at checkout—groups must be from the same organization and entered at the same time during the registration process for the discount to be applied successfully.

  • Register 2 people, get 1 free registration
  • Register 4 people, get 2 free registrations
  • Register 6 people, get 3 free registrations

Contact for situation-specific pricing or questions.


What is the cancellation policy?
Registration cancellations must be received by April 1, 2018. Email your cancellation request to Cancellations received after April 1st will not be eligible for a refund.

Please remember that canceling your registration does not automatically cancel your hotel and/or travel arrangements—you are responsible for all accommodation cancellations.


Are attendee substitutions permitted?
Registrations can be substituted or transferred to another individual at no charge until April 15, 2018. If you are unable to attend, you may transfer your registration to another person by emailing with the new attendee’s information (name, email, title, and company) before April 15th.


How can I become a sponsor?
We offer a variety of sponsorship packages—to learn more about sponsorship opportunities, check out our sponsor page. For more information regarding sponsorship opportunities please contact:

Kendall Sampson


Need help convincing your boss?
Download our Justify Your Trip letter here.


Hotel & Travel

How long does it take to get to the hotel from the airport?
The Gaylord National is located amongst three airports in the Washington D.C. area.

For ground transportation options please visit each airport website.


What weather should I expect for C3?
Spring is in full force in Washington D.C. in early May! Plan for daytime temperatures in the 70s, and evening temperatures in the mid-50s. We recommend packing for variable weather.


Are there special hotel rates for attendees?
A discounted room rate of of $259 per night has been secured at the Gaylord National. The discounted rate is available exclusively to attendees until April 4th, 2018 (or when the room block sells out). You can book your room here and additional venue details can be found here.


When should I book my flight home?
Sessions will take place up until 3:00 PM on Wednesday, May 9th (time is subject to change). We encourage attendees to stay until the end since all sessions are extremely valuable to our attendees.


Food & Beverage

Is food included with my pass?
Registration passes for the main conference (Tuesday, May 8th and Wednesday, May 9th) include breakfast, snacks during breaks, lunch and dinner. The Gaylord National Harbor offers a variety of dining options as well.


Agenda & Sessions

What kinds of sessions can I expect this year?
The agenda will consist of 3 tracks this year, so bring your team so that you don’t miss out on valuable sessions constructed by Clarabridge customers, partners, industry analysts and thought leaders.

At C3 2018 you can expect to:

  • Discover current and emerging trends from industry experts and thought leaders.
  • Learn how to leverage CEM and social customer service initiatives that result in happier customers.
  • Explore the latest products and strategies designed to elevate your program to the next level.
  • Learn best practices from top companies who are championing the customer experience and paving the way for others.


What is the C3 Zone?
The C3 Zone is located amongst the meeting space and is a place to connect and unwind with fellow attendees. Relax, network with peers, take a coffee break, or enjoy a nice snack!


Are the evening receptions included in my registration?
Yes, full conference passes include invitations to all networking and evening events.


Can I bring friends and family to C3 social events?
C3 social events are available exclusively to full conference registrants only. A C3 2018 conference badge is required to attend any official conference events unless otherwise noted.


Miscellaneous Information

Will there be Wi-Fi available to attendees?
Yes! We are happy to announce that we will have Wi-Fi available to all attendees. Login information will be available onsite when you arrive.


What is the recommended attire?
Clarabridge encourages a casual atmosphere, and we’re not the type to impose a dress code. So, wear whatever makes you comfortable, but you can’t go wrong with business casual. You may want to bring an extra layer to cover up, as session rooms can sometimes get a bit chilly.


Do you offer any off-site transportation?
The Gaylord National Harbor does offer off-site transportation to MGM National Harbor for hotel guests only. Any additional transportation off-site will be at your personal expense and coordination.

Stay Informed

How can I stay up to date on all things C3 before and during the event?
Connect with us on Facebook and follow @Clarabridge on Twitter. Join the conversation with fellow attendees using hashtag #C318.


Is there a C3 Mobile App?
Download the C3 Mobile App prior to the event to have everything at your fingertips—customize your schedule with the easy-to-access agenda, speaker bios, participate in gamification, post on social media and connect with fellow attendees. The app is the best way to get the most up-to-date event information and alerts.

We will notify C3 attendees once the C3 app will be available for download.


Who can I contact with questions that weren’t answered here?
Feel free to email for answers to any C3-related questions.


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