April 29 – May 1, 2019

Fontainebleau Miami Beach

C3 2019 Agenda

Use the filters below to better navigate the agenda by tracks and/or day
Tracks:
Days:

Monday, April 29th

Tuesday, April 30th

  • 7:30 AM - 4:00 PM Registration
  • 7:30 AM - 9:00 AM Breakfast: C3 Zone
  • 8:30 AM - 10:00 AM Opening Keynote
  • 10:00 AM - 10:30 AM Break: C3 Zone
  • 10:30 AM - 11:00 AM Putting the Customer First at Blue Cross Blue Shield of Florida Houda Rabah, Senior Director, Customer Experience Analytics & Insights, Blue Cross Blue Shield of Florida
  • 10:30 AM - 11:00 AM Advanced Predictive Analytics Milan Gamble, Product Manager, Clarabridge
  • 11:05 AM - 11:35 AM Miami Voice Paige Yahnke, Optum Advisory Services, Senior Consultant, UHG
    Eric McCorkle, Optum Advisory Services, Consultant, UHG
  • 11:05 AM - 11:35 AM Insight to Action: Agent Quality Management Keegan Brenneman, Product Manager, Clarabridge
  • 11:40 AM - 12:10 PM Vera Bradley's Social Media Data Influence Susan Campbell, Director, Customer Experience, Vera Bradley
  • 11:40 AM - 12:10 PM Can You Hear Me Now? A Guide to Analyzing Interactions Ellen Loeshelle, Director, Product Management, Clarabridge
  • 12:10 PM - 1:10 PM Lunch: C3 Zone
  • 1:15 PM - 1:45 PM Transform Your Program from an Afterthought to a Must Have Partnership Alycia Nelson, Customer Solutions Text Analytics Manager, US Bank
  • 1:15 PM - 1:45 PM Operational Reporting Harry Blodgett, Product Manager, Clarabridge
  • 1:50 PM - 2:20 PM Proactive vs. Reactive: How Ibotta Excels in Customer Care Scotty Strehlow, Sr. Marketing Associate, Brand & Social, Ibotta
    Isabel McCan, Community Care Manager, Ibotta
  • 1:50 PM - 2:20 PM Contact Center Successes: "I Hear You, Now What?" Fred Richards, Senior Director, Product Management, Clarabridge
    Shorit Ghosh, VP, North America Services, Clarabridge
  • 2:25 PM - 2:55 PM Continuous Improvement in Target’s Guest Experience: Today, Tomorrow, and Future Brian Lannan, Senior Director, Guest Experience, Target
  • 2:25 PM - 2:55 PM Connectors and Integration Best Practices George Zhao, Product Manager, Clarabridge
  • 3:00 PM - 3:30 PM Break - C3 Zone
  • 3:30 PM - 4:00 PM Operationalizing CX into Business Goals – Implementation and Beyond Jake Finch, Senior Director of Global Consumer Excellence and Insight, SharkNinja
  • 3:30 PM - 4:00 PM Tips and Tricks: Document Explorer 2.0 Clarabridge Product Management Team
  • 4:05 PM - 4:35 PM Driving Cross Functional Voice of the Customer Programs with LogMeIn Jola Moss, VP, Customer Experience & Operations, LogMeIn
    Scott Romesser, Senior Vice President, Customer Care and Success, LogMeIn
  • 4:05 PM - 4:35 PM Tips and Tricks: Clarabridge Enrichment Attributes Clarabridge Product Management Team
  • 4:35 PM - 5:00 PM Closing Keynote Faith Adams, Analyst Serving Customer Experience Professionals, Forrester Research
  • 5:00 PM - 6:30 PM Networking Social: C3 Zone
  • 7:00 PM - 10:00 PM Connections Reception

Wednesday, May 1st

Contact Us

Get in Touch