April 29 – May 1, 2019

Fontainebleau Miami Beach

Frequently Asked Questions

General Information

What is C3?

The 11th annual Clarabridge Customer Connections (C3) conference is the leading event for customer experience management and social customer service professionals. This 3-day event features a lineup of cutting-edge keynote speakers and more than 30 sessions featuring Clarabridge customers, partners, and analysts. The agenda is made up of 3 tracks, industry-specific sessions, as well as the opportunity for hands-on training with Clarabridge experts during advanced sessions for customers.

What is the location for the event?

C3 2019 will take place at the beautiful Fontainebleau Miami Beach

4441 Collins Ave

Miami Beach, FL 33140

Phone: (800) 548-8886

What are the event dates?

  • Pre-Conference Workshops: Monday, April 29  
  • Welcome Reception: Monday, April 29 at 6PM
  • Main Conference: Tuesday, April 30 – Wednesday, May 1

Registration Information

How do I register?

Please register for C3 2019 here. You can pay by credit card or debit card.

What is the cost to attend?

The registration cost depends on when you register – the earlier, the better!

  • Early Bird Pricing: $799 | expires February 15
  • Regular Pricing: $999 | begins February 16

I received a promo code. How do I apply it to my registration?

If you have not yet done so, begin the registration process here and follow the instructions. Once you reach the last page, insert the code into the “Coupon Code” field. Click “Apply” to recalculate the total.

If you have already registered, please email your information and discount code to events@clarabridge.com and allow up to 48 hours for your request to be processed. Any refunds issued will usually post to your account within 7 to 10 business days after the request has been processed.

Are there any discounts for registering multiple colleagues?

Group discounts will be applied automatically at checkout – groups must be from the same organization and entered at the same time during the registration process for the discount to be applied successfully.

  • Register 2 people, get 1 free registration
  • Register 4 people, get 2 free registrations
  • Register 6 people, get 3 free registrations

Contact events@clarabridge.com for situation-specific pricing or questions.

What is the cancellation policy?

Registration cancellations must be received by April 1st, 2019. Email your cancellation request to events@clarabridge.com. Cancellations received after April 1st will not be eligible for a refund.

Please remember that canceling your registration does not automatically cancel your hotel and/or travel arrangements – you are responsible for all accommodation cancellations.

Are attendee substitutions permitted?

Registrations can be substituted or transferred to another individual at no charge until April 1, 2019. If you are unable to attend, you may transfer your registration to another person by emailing events@clarabridge.com with the new attendee’s information (name, email, title, and company) before April 1st.

How can I become a sponsor?

We offer a variety of sponsorship packages – to learn more about sponsorship opportunities, check out our sponsor page. For more information regarding sponsorship opportunities please contact:

Kendall Sampson

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Hotel & Travel Information

How long does it take to get to the hotel from the airport?

The Fontainebleau Miami Beach is located near two major airports:

For ground transportation options, please visit each airport website.

What weather should I expect for C3?

The weather in Miami in late April is beautiful! Plan for daytime temperatures in the 80s, and evening temperatures in the mid-70s. You may want to bring an extra layer to cover up, as session rooms can sometimes get a bit chilly.

Are there special hotel rates for attendees?

A discounted room rate of $279 per night has been secured at the Fontainebleau Miami Beach. The discounted rate is available exclusively to attendees until April 1, 2019 (or when the room block sells out). You can book your room here and additional venue details can be found here.

When should I book my flight home?

Sessions will take place up until 3:00 PM on Wednesday, May 1st (time is subject to change). We encourage attendees to stay until the end since all sessions are extremely valuable to our attendees.

Food & Beverage Information

Is food included with my pass?

Registration passes for the main conference (Tuesday, April 30th and Wednesday, May 1st) include breakfast, snacks during breaks, lunch and dinner. The Fontainebleau offers a variety of dining options as well.

Agenda & Sessions Information

What kinds of sessions can I expect this year?

The agenda will consist of 3 tracks this year, so bring your team so that you don’t miss out on valuable sessions constructed by Clarabridge customers, partners, industry analysts and thought leaders.

At C3 2019 you can expect to:

  • Discover current and emerging trends from industry experts and thought leaders.
  • Learn how to leverage CEM and social customer service initiatives that result in happier customers.
  • Explore the latest products and strategies designed to elevate your program to the next level.
  • Learn best practices from top companies who are championing the customer experience and paving the way for others.

What is the C3 Zone?

The C3 Zone is located amongst the meeting space and is a place to connect and unwind with fellow attendees. Relax, network with peers, take a coffee break, or enjoy a nice snack!

Are the evening receptions included in my registration?

Yes, full conference passes include invitations to all networking and evening events.

Can I bring friends and family to C3 social events?

C3 social events are available exclusively to full conference registrants only. A C3 2019 conference badge is required to attend any official conference events unless otherwise noted.


Miscellaneous Information

Will there be Wi-Fi available to attendees?

Yes! We are happy to announce that we will have Wi-Fi available to all attendees. Login information will be available onsite when you arrive.

What is the recommended attire?

Clarabridge encourages a casual atmosphere, and we’re not the type to impose a dress code. So, wear whatever makes you comfortable, but you can’t go wrong with business casual. You may want to bring an extra layer to cover up, as session rooms can sometimes get a bit chilly.

Do you offer any off-site transportation?

The Fontainebleau Miami Beach does not offer off-site transportation. Any additional transportation off-site will be at your personal expense and coordination.

Stay Informed

How can I stay up to date on all things C3 before and during the event?

Connect with us on Facebook and follow @Clarabridge on Twitter. Join the conversation with fellow attendees using hashtag #C319.

Is there a C3 Mobile App?

Download the C3 Mobile App prior to the event to have everything at your fingertips – customize your schedule with the easy-to-access agenda, speaker bios, participate in gamification, post on social media and connect with fellow attendees. The app is the best way to get the most up-to-date event information and alerts.

We will notify C3 attendees once the C3 app will be available for download.

Who can I contact with questions that weren’t answered here?

Feel free to email events@clarabridge.com for answers to any C3-related questions.

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