April 29 – May 1, 2019

Fontainebleau Miami Beach

Keynotes

Faith Adams

Analyst Serving Customer Experience Professionals

Forrester Research

Sid Banerjee

Executive Vice Chairman, Founder & Chief Strategy Officer

Clarabridge

Mark Bishof

CEO

Clarabridge

Fabrice Martin

Chief Product Officer

Clarabridge

Speakers

Susan Campbell

Director, Customer Experience

Vera Bradley

Jackie Carrazzo

Director, Digital Analytics & Insights

Fidelity

Rajeev D’Souza

Director, Marketing & Loyalty Data Management

United Airlines

Brian Lannan

Senior Director, Guest Experience

Target

Paige Yahnke

Optum Advisory Services, Senior Consultant

UHG

Kaylie Eason

Content Administrator

Love’s Travel Stops

Jake Finch

Senior Director of Global Consumer Excellence & Insight

SharkNinja

Beth Heuerman

Director of Consumer Relations

Abbott Nutrition

Ashley Knott

Operations & Insights Analyst

Abbott Nutrition

Isabel McCan

Community Care Manager

Ibotta

Eric McCorkle

Optum Advisory Services, Consultant

UHG

Justin McMurtrey

Senior Manager, Membership Relationship Care

Sam's Club

Jola Moss

VP Customer Experience & Operations

LogMeIn

Alycia Nelson

Customer Solutions Text Analytics Manager

US Bank

Michaela Nepil

Manager, Social Media Engagement & Dialogue

Lufthansa

Sean O’Malley

Senior Insights Leader

United Airlines

Scott Romesser

Senior Vice President, Customer Care & Success

LogMeIn

Helen Schmidt-Stetter

Director, Content & Dialogue Marketing

Lufthansa

Scotty Strehlow

Senior Marketing Associate, Brand & Social

Ibotta

Chris West

Analyst

Abbott Nutrition

Liz Worsham

Digital Communications Supervisor

Love’s Travel Stops

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