C3 2019 Presentation Library
C3 2019 Presentation Library
Welcome to the C3 Presentation Library. To view and download the PDF version of the shareable presentations, please enter the password provided to you.
Presentations for Download
KEYNOTE PRESENTATIONS Clarabridge Opening Keynote Clarabridge Opening Keynote Keynote: How to Break Down Silos to Become Best-In-Class Proactive vs. Reactive: How Ibotta Excels in Customer Care Driving Cross Functional Voice of the Customer Programs National Retail Chain: Finding the Right Social Tool Enriching Dialogue – More Than Just Service Operationalizing CX Into Business Goals: Implementation & Beyond Miami Voice: Recognizing Gaps in Data and Integrating Call Transcriptions Vera Bradley’s Social Media Data Influence Turning the Boardroom into CX Activists
Mark Bishof
Sid Banerjee
Faith Adams, Forrester Research
CUSTOMER TRACK PRESENTATIONS
Ibotta
LogMeIn
Love’s Travel Stops
Lufthansa
SharkNinja
UnitedHealth Group
Vera Bradley
VMware
PRODUCT TRACK PRESENTATIONS Can You Hear Me Now? A Guide to Analyzing Interactions Contact Center Successes: “I Hear You, Now What?” How Customer Chat is Becoming Instantaneous and What That Means for You Insight to Action: Agent Quality Management Launching Operational CX within Your Organization Time to Come Clean: Connectors and Data Transformations Tips & Tricks: Dashboard Design Tips & Tricks: Clarabridge Enrichment Attributes Tips & Tricks: Governance in CX Studio Tips and Tricks: Metrics in CX Studio
Ellen Loeshelle, Clarabridge
Shorit Ghosh & Fred Richards, Clarabridge
Dimitri Callens, Clarabridge
Keegan Brenneman, Clarabridge
Harry Blodgett, Clarabridge
George Zhao, Clarabridge
Naairah Khawaja & Carrie Marty Carroll, Clarabridge
Ellen Loeshelle, Clarabridge
Keegan Brenneman, Clarabridge
Milan Gamble & Ethan Thomson, Clarabridge
BONUS CONTENT
Tip Sheet: Document Explorer
Tip Sheet: Enrichment Attributes in Clarabridge
Tip Sheet: Governance in CX Studio
Tip Sheet: Metrics in CX Studio
