C3 Europe 2019 Presentation Library
C3 Europe 2019 Presentation Library
Welcome to the C3 Presentation Library. To view and download the PDF version of the shareable presentations, please enter the password provided to you.
KEYNOTE PRESENTATIONS Clarabridge Opening Keynote Clarabridge Opening Keynote Customer Loyalty in the Age of AI WORKSHOP PRESENTATIONS Transforming Your Organization with Operational CX Bonus Content: Use Case Matrix Digital Customer Service Round Table
Mark Bishof, Clarabridge
Sid Banerjee, Clarabridge
Colin Shaw, Beyond Philosophy
Koren Stucki, Clarabridge
Marco Cruz Galve, Clarabridge
Dimitri Callens, Clarabridge Engage
Emma Rose, Clarabridge Engage
CUSTOMER TRACK PRESENTATIONS Effective Customer Care in Social Channels Keyword Searches & Social Listening—Cut Through The Noise & Listen To Your Users Voice of the Consumer Driven by Insight Creating Inspiring Brand Experiences Through Social Media Dialogue Contact Center Evolution … The Customer Experience Center The Explosive Truth About Emotions Difficult Journeys: Prevention and Treatment of Blisters Clarabridge and Customer Support Use Case 15-Love!
Sid Van Alsenoy, BNP Paribas Fortis
Sheena Kenny, Dropbox
Lena Stormvinge, Electrolux
Helen Schmidt-Stetter & Michaela Nepil, Lufthansa
Mercedes López, IZO
Caroline Bates & Allison Bainbridge, Kokoro
Carol Newman, Lloyds Banking Group
Kathrin Bohnert, LogMeIn
Nick MacFarlane, SkySpain & Marco Cruz Galve, Clarabridge
