C3 Europe 2019 Presentation Library

C3 Europe 2019 Presentation Library

Welcome to the C3 Presentation Library. To view and download the PDF version of the shareable presentations, please enter the password provided to you.


Clarabridge Opening Keynote
Mark Bishof, Clarabridge

Clarabridge Opening Keynote
Sid Banerjee, Clarabridge

Customer Loyalty in the Age of AI
Colin Shaw, Beyond Philosophy



Transforming Your Organization with Operational CX
Koren Stucki, Clarabridge
Marco Cruz Galve, Clarabridge

Bonus Content:  Use Case Matrix

Digital Customer Service Round Table
Dimitri Callens, Clarabridge Engage
Emma Rose, Clarabridge Engage




Effective Customer Care in Social Channels
Sid Van Alsenoy, BNP Paribas Fortis

Keyword Searches & Social Listening—Cut Through The Noise & Listen To Your Users
Sheena Kenny, Dropbox

Voice of the Consumer Driven by Insight
Lena Stormvinge, Electrolux

Creating Inspiring Brand Experiences Through Social Media Dialogue
Helen Schmidt-Stetter & Michaela Nepil, Lufthansa

Contact Center Evolution … The Customer Experience Center
Mercedes López, IZO

The Explosive Truth About Emotions
Caroline Bates & Allison Bainbridge, Kokoro

Difficult Journeys: Prevention and Treatment of Blisters
Carol Newman, Lloyds Banking Group

Clarabridge and Customer Support Use Case
Kathrin Bohnert, LogMeIn

Nick MacFarlane, SkySpain & Marco Cruz Galve, Clarabridge