ABOUT ARAMEX: Based in Dubai, UAE, is a leading global provider of comprehensive logistics and transportation solutions. It offers a wide range of specialized services including International and Domestic Express, Freight Forwarding, Logistics and Supply Chain Management, e-Commerce and Record Management Services throughout its network spanning over 350 locations across 60 countries.
THE PROBLEM: As Aramex’s customer base grew, the Customer Service team started seeing their social data volumes triple year over year. The team was unable to efficiently provide social customer care at such a large scale. They needed a more powerful tool to oversee their social engagement program. They wanted a tool that was integrated across the most popular Social Media platforms, and that would act as a one-stop solution for social engagement, team collaboration, and reporting capabilities.
WHY CLARABRIDGE: As social data volumes tripled year over year, Aramex needed a way to efficiently provide social customer service at a very large scale.