CLARABRIDGE 6.0 SELECTED AS A KMWORLD TREND-SETTING PRODUCT OF THE YEAR
September 4, 2013 00:00 AM
RESTON, Va. – Sept. 3, 2013 –Clarabridge, Inc., the leading provider of intelligent Customer Experience Management (CEM) solutions for the world’s top brands, announced today that Clarabridge 6.0 was selected by KMWorld as one of its Trend-Setting Products of the Year. This is the third year in a row that a Clarabridge solution was chosen for this honor. Clarabridge 6.0 is the industry’s first solution designed to bring intelligenceto every part of the customer experience journey, including listening to, analyzing, operationalizing, and measuring the Voice-of-the-Customer (VOC).
“Clarabridge 6.0 was selected by the panel because it demonstrates thoughtful, well-reasoned innovation and execution for the most important constituency of them all: the customer,” said Hugh McKeller, editor, KMWorld. “We have recognized Clarabridge solutions for the past three years as trend-setting products because they are among the tools that are pushing the customer experience space forward – providing enterprises with a more holistic, 360-degree view of today’s customers.”
Established in 2003, KMWorld’s Trend-Setting Products awards honor innovative, customer-centric companies and their solutions in the knowledge management space. This year, more than 700 offerings from 300 vendors were assessed by judging panel of KMWorld journalists, industry analysts, system integrators, vendors, line-of-business managers, and end users. Clarabridge 6.0 and the other products selected demonstrate clearly identifiable technology breakthroughs that serve the full spectrum of constituencies, especially customers.
Clarabridge 6.0 empowers organizations to realize Intelligent Customer Experience. The company’s most recent release includes new features like enhanced field-level reporting distribution, presentation-ready insights analysis, and Hadoop via HBase support for accessible big data analysis.
“Our goal as a company is to help our clients infuse customer experience into the DNA of their organizations – and Clarabridge 6.0 does just that,” said Sid Banerjee, CEO, Clarabridge. “Having one of our solutions selected as a Trend-Setting Product validates that we’re driving customer experience forward as a business-wide strategy and a game-changing differentiator for organizations in today’s increasingly competitive, customer-driven environment.”
KMWorld (www.kmworld.com) is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document, and Knowledge Management, informing more than 45,000 subscribers about the components and processes – and subsequent success stories – that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc. (www.infotoday.com).
Clarabridge is the leading provider of intelligent Customer Experience Management (CEM) solutions for the world’s top brands. As the premier provider of CEM, Clarabridge enables Global 1000 businesses to intelligently listen to, analyze, operationalize, and measure multi-source customer feedback through intelligent sentiment and text analytics. Insights extracted through Clarabridge enable organizations to create a universal understanding of their customers, partners, and employees; make actionable business decisions with measurable ROI and collaborate on those decisions both internally with stakeholders and externally with customers. With hundreds of CEM implementations, Clarabridge is the 7th fastest growing software company, powering the CEM programs for companies such as B/E Aerospace, Best Buy, Charming Shoppes, Inc., Choice Hotels, Dell, Expedia, E.ON, Fidelity, Gaylord Hotels, Government of British Columbia, Intuit, J.D. Power, L’Oréal USA, Marriott International, PetSmart, QVC Inc., Sage North America, United Airlines, Walmart, Walgreens, and Wendy’s International. Clarabridge is privately held with offices in Reston, VA., San Francisco, CA., and London, UK. For more information, visit www.clarabridge.com.
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