Clarabridge Achieves HITRUST CSF® Certification to Manage Risk, Improve Security Posture and Meet Compliance Requirements

February 6, 2018 00:00 AM

Clarabridge Analytics
Clarabridge Engage
Customer Experience
Company News
Quality Assurance/Monitoring

RESTON,Va.—(BUSINESS WIRE)—Clarabridge, Inc.,the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, announced today its availability of infrastructure and cloud environments supporting the company’s CX Studio, CX Designer, CX Survey and Clarabridge Engage applications as well as its Voice Transcription services, have earned Certified status for information security by the HITRUST.

HITRUST CSF Certified status indicates that these environments and systems have met key regulations and industry-defined requirements to ensure customer safety. It also demonstrates that Clarabridge appropriately manages risk across the business. With the HITRUST CSF certification, Clarabridge joins an elite group of organizations worldwide that have also earned this achievement. The HITRUST CSF includes federal and state regulations, standards and frameworks, and incorporates a risk-based approach, which helps organizations address various challenges through a comprehensive and flexible framework of prescriptive and scalable security controls.

“Clarabridge equips brands with the best tools to derive insights from customer experience, while still maintaining customer privacy,” said Ram Ramachandran, Chief Technology Officer at Clarabridge. “HITRUST has been working with the healthcare industry to ensure the appropriate information protection requirements are met when sensitive information is accessed or stored in a cloud environment. We are proud to have taken the steps necessary to obtain HITRUST CSF Certified status, which distinguishes us as an organization that people can count on to keep their information safe.”

“Organizations required to safeguard protected health information face a ton of pressure to meet complex regulations,” said Karl Knoll, General Counsel at Clarabridge. “The HITRUST CSF Certification demonstrates our commitment to compliance for the benefit of our valued customers.”

About Clarabridge
Clarabridge’s SaaS customer experience management solution helps hundreds of the world’s leading brands put customer feedback to work. Offering the most comprehensive solution for omni-source listening, accurate customer and text analytics, and real-time, guided action is why leading brands trust Clarabridge to power their CX programs and drive a customer focused strategy. The result: better customer experiences. For more information, visit

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Chelsea Hoedl, 617-945-1915