December 15, 2011 00:00 AM

Clarabridge, Inc., the leading provider of sentiment and text analytics software to Global 1000 companies embracing Customer Experience Management (CEM), today announced the release of Clarabridge Navigator in Chinese.

Designed specifically with the business user in mind, this release extends Clarabridge’s comprehensive text and sentiment analysis capabilities to seven languages: English, Spanish, French, Portuguese, German, Russian, and the newly implemented Chinese. Fortune 1000 firms, market researchers, technology and service providers, and any organization looking to analyze free-form text can now listen to the Voice of the Customer (VoC) in additional markets and geographies. This enhances the ability of organizations to compete in today’s complex global marketplace by conducting Customer Experience Management (CEM) in additional languages.

“Navigator continues to meet the evolving demands of companies that need to quickly collect, analyze and act on customer feedback,” said Sid Banerjee, CEO of Clarabridge. “As we continue to move even more into an integrated global economy, it’s important that we empower our business customers to obtain the most comprehensive and accurate text and sentiment analytics by expanding Navigator’s natural language processing capabilities. The addition of Chinese represents the latest step in Clarabridge’s ongoing commitment to continually improve our product offerings and bring unmatched value to our customers’ overall service and support operations.”

Clarabridge Navigator contains all the functionality for both non-technical and power users to adjust classification models, tune sentiment, create reports and visualizations as well as perform insightful ad hoc analysis. Users can quickly and securely search, explore, organize, and analyze text from words, linguistic elements, sentiment, and structured data to filter, report, classify and drill into root causes, while utilizing familiar software functionality such as drag and drop report manipulation, drop down menus, right click, context sensitive menus and one-click toolbars.

About Clarabridge

Clarabridge is the leading provider of sentiment and text analytics software for customer experience management. Clarabridge enables Global 1000 enterprises to achieve a universal understanding of their customers by automatically collecting, classifying, scoring sentiment, and analyzing qualitative data found in voice of the customer feedback channels. Insights extracted result in improved marketing, product/service offerings, operations and customer service across an organization. Clarabridge customers include AOL, B/E Aerospace, Choice Hotels, Expedia, Gaylord Hotels, Intuit, J.D. Power, Marriott International, Nissan, QVC, Inc., Sage North America, United Airlines, Walmart, Walgreens, and Wendy’s International. Clarabridge is privately held with headquarters in Reston, Va. and offices in San Francisco, Boston and the United Kingdom. For more information, or Twitter: @clarabridge.