March 15, 2010 00:00 AM

Clarabridge, the leading provider of text analytics software used by many Fortune 500 companies to improve customer experience management (CEM), today announced that it has expanded its board of directors via the addition of Sanju Bansal, executive vice president and chief operating officer of MicroStrategy, Inc., a global leader in business intelligence technology. The addition brings the total number of Clarabridge board members to seven.

“With his extensive experience and leadership in operations, engineering, and research and development functions, Sanju will be a tremendous asset to the Clarabridge board,” said Sid Banerjee, chief executive officer of Clarabridge. “His 23-year track record of leadership and success within the business intelligence and consulting industry speaks for itself. We are thrilled to have him join us.”

“Clarabridge’s experienced management team, technological expertise and strategic vision is the driving force behind its success,” said Bansal. “I am excited to be a part of the board as Clarabridge’s technology enters the mainstream market and begins this next exciting phase of growth.”

Bansal is currently executive vice president and chief operating officer of MicroStrategy. He has been a member of the board of directors of MicroStrategy since 1997 and has served as vice chairman of the board of directors since 2000. Prior to joining MicroStrategy, Bansal was a consultant at Booz Allen & Hamilton, a worldwide technical and management consulting firm. Bansal received a Bachelor of Science in Electrical Engineering from the Massachusetts Institute of Technology and a Master of Science in Computer Science from The Johns Hopkins University. Bansal also serves on the Board of Directors of Cvent and The Advisory Board Company.

About Clarabridge

Clarabridge is the leading provider of text mining software for customer experience management. Clarabridge provides Global 1000 enterprises an analytical view of text-based verbatims found in voice of the customer feedback channels such as call center notes, qualitative survey feedback, Web 2.0 content, online forums, social media sites, reviews, and customer warranty forms. As a result, businesses can improve marketing, product/service management and customer service delivery. Prospective Clarabridge users can sign up for Clarabridge’s online self-service offering at to upload, process, and analyze, for a limited time, up to 10,000 verbatims for free. Clarabridge customers include AOL, B/E Aerospace, Capital One, Choice Hotels, Expedia, Gaylord Hotels, H&R Block, Intuit, Marriott International, QVC, Sage North America, United Airlines, Walmart and Walgreens. Clarabridge is privately held with headquarters in Reston, Va. For more information, visit