May 6, 2010 00:00 AM

Clarabridge, Inc., the leading provider of text analytics software implemented by many Fortune 1000 companies to improve customer experience management (CEM), today announced it will host a webinar with Fast Casual, the leading source for ideas and trends for the fast casual restaurant. The Webinar titled, “Customer experience management: Why your guests leave and how to keep them coming back”, will occur Thursday, May 13th, 2010 at 2PM EDT.

“Customer experience management: Why your guests leave and how to keep them coming back”

Have you ever wanted to know why your customers are driving the extra miles to your restaurant? Or more importantly, why they aren’t? Listening posts such as online customer reviews, POS surveys and call center feedback, contain some of the richest, yet most unused insights on why guests stay loyal or never return. While restaurant operators know the customer always comes first, they’re only now waking up to how the voice of the customer can identify opportunities in product quality, customer service and cleanliness. Collecting and analyzing this information is more important than ever and can make or break an eatery. Join Valerie Killifer or, and Karen Hidalgo and Carl Elsinger from Clarabridge as they discuss:

  • Best practices on implementing a customer experience management process.
  • Approaches to automating and centralizing the view of your customer from a corporate, regional and store level.
  • What America thinks about restaurant quality, service and cleanliness from an analysis run on 50,000 restaurant reviews.

WHAT: “Customer experience management: Why your guests leave and how to keep them coming back” Webinar


  • Valerie Killifer, Sr. Editor –
  • Carl Elsinger, Business Development Director – Clarabridge
  • Karen Hidalgo, Senior Sales Engineer – Clarabridge

WHEN: Thursday, May 13th, 2010 at 2PM EDT

WHERE: Register at

About Clarabridge

Clarabridge is the leading provider of text analytics software for customer experience management. Clarabridge provides Global 1000 enterprises with the ability to automatically collect, classify, apply sentiment analysis, and report on text-based verbatims found in voice of the customer feedback channels. The result is improved marketing, product/service offerings, operations and customer service. Clarabridge customers include AOL, B/E Aerospace, Capital One, Choice Hotels, Expedia, Gaylord Hotels, H&R Block, Intuit, Marriott International, QVC, Inc., Sage North America, United Airlines, Walmart, Walgreens, and Wendys International. Clarabridge is privately held with headquarters in Reston, Va. For more information, visit