Clarabridge Announces Return of the Largest Customer Experience Management Event in Europe
July 28, 2016 00:00 AM
London, UK – July 28, 2016 – Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, today announced the return of its highly successful customer experience (CX) event, Clarabridge Customer Connections (C3) Europe, to London. This year’s two-day event will host upwards of 300 CX professionals at The Brewery in London with free pre-conference workshops on Tuesday, 20 September, followed by keynote speakers and innovative use cases on Wednesday, 21 September. This is the second annual event from Clarabridge, bringing together customer experience practitioners to discuss trends and innovations in CX and Social Customer Service.
This year’s C3 Europe will cover cutting-edge topics with leading CX speakers and informative sessions featuring industry experts—including Clarabridge customers—who will explore how companies use data to optimize their business and power front line response to customer feedback from any channel. Seminars this year span a wide range of topics including Social Customer Service, Voice of the Customer and Journey Mapping. Sessions include:
- Transforming Your Contact Centre into an Experience Centre: Smith+Co call center expert Brownell O’Connor will discuss practical steps for creating a distinctive and differentiated call center customer experience.
- Take Your Social Customer Service to the Next Level: Forbes contributor Adrian Swinscoe will explore the business case behind proactive social customer service and share examples for how you can take your efforts to the next level.
- Social Customer Service on Steroids: Workflow & Workforce Management for Pros: Clarabridge’s Dimitri Callens will provide a deep dive into the social customer service solution and will discuss how to better manage accompanying programs.
- 3 Perspectives on Perfecting the Customer Journey: A panel of leading industry experts will provide their unique approaches to fine-tuning customer journey mapping.
Also at the conference, top executives from Tesco Mobile, Unilever, Lloyds Bank, Transport for London and many more will share their motivations, practical tips and the results of their innovative CX programs.
“Healthy CX programs require dynamic leadership through influence across large teams. With this in mind, we’ve invited Sir Clive Woodward, World Cup winning rugby coach and Founding Partner and Chairman of Hive, to deliver the keynote speech at the conference,” said Yuchun Lee, CEO, Clarabridge. Drawing from his career as a businessman, athlete and coach, Sir Woodward will inspire and motivate attendees to take a team-centric approach to their CX strategies and share insights on how to improve both individual and collective performance.
“On the heels of a successful inaugural European C3 event, we’re thrilled to return to London to bring CX professionals the world’s most comprehensive and informative customer experience and social customer service event,” remarked Lee. “With extremely compelling keynote speakers, interactive sessions and real-life case studies, C3 attendees will walk away with actionable strategies to apply to their own business’s customer experience program. They’ll not only leave the conference with a comprehensive understanding of the current CX landscape, but also with actionable advice from industry experts and peers.”
Full details can be found on the C3 Europe website.
Clarabridge’s customer experience management solution helps hundreds of the world’s leading brands put customer feedback to work. Our SaaS solution is the most comprehensive offering for omni-source listening, accurate customer and text analytics, and real-time, guided action. The result: better customer experiences. For more information, visit www.clarabridge.com.
LaunchSquad for Clarabridge
Shannon Manley, 212-564-3665