April 13, 2006 00:00 AM

Clarabridge, an emerging leader in text mining software, announced today availability of the next generation of Clarabridge BI Search™, the industry’s first active search capability to enable users to rapidly find reports and other useful information generated by all major business intelligence solutions from a single, unified search box. Business intelligence continues to be a growing priority for strategic businesses worldwide, including customer, Lowe’s Companies, Inc., the world’s second-largest home improvement retailer. Using Clarabridge BI Search™, business users can now search across various business intelligence systems as easily as they can search the Internet.

According to a recent IDC report*, as demand grows for “BI for the masses,” more scalable applications with easier-to-use interfaces will be required and will drive a new wave of investments in business intelligence applications. Most organizations have a multiple departmental BI deployments, frequently involving tools from different vendors. The next generation of Clarabridge BI Search™ is the first solution to address this growing business need, allowing seamless search across all major business intelligence solutions.

The product’s search functionality indexes the full data content of reports – not merely titles, descriptions, or metadata, and includes all relational data sources supported by MicroStrategy, Business Objects, and Cognos. Providing one integration point to access existing BI content leverages the value of a company’s entire suite of BI applications. The new version of Clarabridge BI Search™ will be unveiled at the Enterprise Search Summit on May 23-24 of this year in New York City.

“Organizations want to reduce the mystique and complexity of BI, making it accessible to business users in general, not just experienced users,” said Justin Langseth, Clarabridge President and CTO. “Looking at all your information through one easy-to-use tool without having to constantly upgrade will produce ten times the return on BI investments for one tenth the cost,” he said.

Some of the benefits of the next generation of Clarabridge BI Search™ include:

Increased value to the business user. Clarabridge BI Search™ is intuitive and fast. The solution unlocks knowledge stored in BI tools to a broader set of business users through an intuitive search interface that seamlessly integrates with all major BI tools and incorporates a sophisticated relevance and clustering engine. Allowing business users to find the right information quickly and easily will tremendously increase the percentage of users that are able to access strategic information within an organization.

Increased value to IT. Clarabridge BI Search™ is simple to implement and simple to use. The product deploys in days, supports the existing user security, and seamlessly integrates into a broader enterprise search architecture. Additionally, the product’s increased user self-service reduces the burden on IT call centers and eliminates the added expense of training. By allowing business users to easily find reports that already exist, the solution reduces the creation of redundant reports, ultimately decreasing the strain on the IT infrastructure.

“There is great appeal for an IT organization to have a solution that plugs into current BI tools, assigns user privileges and then points at your content to enable users to search it ” said Sid Banerjee, Clarabridge Chairman and CEO. “Clarabridge’s next-generation search solution will break down the barriers between a company’s current BI investments without the added expenditure of hardware, software, and training.”

* Source: “IDC Announces Predictions for Information Access Software and Finds the Market Up for Grabs in 2006.” CRM Today, March 21, 2006.

About Clarabridge

Clarabridge is the leading provider of sentiment and text analytics software for customer experience management. Clarabridge provides Global 1000 enterprises with universal views of their customers through automatic collection, classification, sentiment analysis, and reporting on text-based verbatims found in voice of the customer feedback channels. The result is improved marketing, product/service offerings, operations and customer service. Clarabridge customers include AOL, B/E Aerospace, Capital One, Choice Hotels, Expedia, Gaylord Hotels, H&R Block, Intuit, Marriott International, Nissan, QVC, Inc., Sage North America, United Airlines, Walmart, Walgreens, and Wendys International. Clarabridge is privately held with headquarters in Reston, Va. For more information, visit