Clarabridge Bolsters Executive Team with Addition of Two Industry Veterans

March 3, 2016 00:00 AM


RESTON, VA — March 3, 2016 — Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, today announced two new hires, Ram Ramachandran, who serves as SVP of Engineering, and Ines Thornburg, who serves as SVP of Global Professional Services. Ramachandran and Thornburg will help to continue the strong growth that Clarabridge has seen in recent months under the leadership of CEO Yuchun Lee.

“Ram and Ines bring extraordinary expertise to Clarabridge. I have no doubt that with Ram leading our product development and Ines driving forward our professional services strategy and execution, we’ll be able to bring both our core offerings and our client relationships to the next level,” said Lee. “With Ram and Ines on our team, we will be able to continue bringing cutting-edge customer experience solutions to our valued brand partners.”

Ram Ramachandran joins Clarabridge after spending 20 years at MicroStrategy, most recently serving as SVP of Product Development. As a founding member of the company’s engineering team, Ramachandran led engineering efforts across all of their product offerings, managing the team through several transformations and helping MicroStrategy achieve a strong position in their market. At Clarabridge, Ramachandran is responsible for the company’s Software Engineering, Cloud Operations and Customer Support groups.

“Clarabridge’s technology-first approach to CEM is what has made it a leader in the space. I’m excited about working with the teams that built Clarabridge’s core product offerings and helping bring new innovations to market that enable brands to better harness the voice of the customer,” said Ramachandran.

Ines Thornburg comes to Clarabridge from CEB, where she led the Talent Management Solutions’ professional and advisory services business, driving the strategic direction of both teams, while working to integrate several newly acquired companies into the organization. Prior to CEB, she served as Senior Vice President of Global Consulting Services at Software AG. As SVP of Global Professional Services at Clarabridge, Thornburg leads the services organization, working closely with Clarabridge teams and clients to deliver on the company’s 2016 goals through growing and developing talents within the company.

“It’s clear that Clarabridge has made its mark across a variety of different industries, helping businesses to understand and then act on what consumers are saying,” said Thornburg. “I’m eager to bring my expertise and understanding to Clarabridge’s clients on a global scale, ensuring that our brand partners are getting all that they can out of our platform in 2016.”

Ramachandran and Thornburg are based out of Clarabridge’s headquarters in Reston, Virginia.

About Clarabridge

Clarabridge’s SaaS technology helps hundreds of the world’s leading brands put customer feedback to work. The Clarabridge intelligence platform is the only solution that captures the voice of the customer from everywhere: the call center, social media, online review sites, live chat, inbound emails, surveys, and more. Real-time dashboards and alerts make this feedback immediately actionable across the enterprise to drive cutting-edge customer experience management programs. The result: loyal, profitable customer relationships. For more information, visit