May 29, 2013 00:00 AM

WHAT: Clarabridge, Inc., the leading provider of intelligent Customer Experience Management (CEM) solutions for the world’s top brands, is bringing its “Customer Experience Rocks” Road Show series to London on Tuesday, June 18, from 16.00-18.00. Executives from Thomson Reuters and Brandwatch will join Clarabridge’s CEO Sid Banerjee and Vice President of Marketing Melissa Pippine to talk about best practices for implementing and running Intelligent Customer Experience (ICE) programmes.
Thomson Reuters will discuss how their IP & Science Business strengthened its Voice-of-the-Customer (VOC) initiative by incorporating intelligence into every aspect of the customer experience cycle. Brandwatch will provide best practices for organisations across industries to leverage the increasing amounts of social media data in order to make more informed business decisions, and to better engage with and understand customers.
Clarabridge’s “Customer Experience Rocks” Road Shows are free, education-only events that give attendees the opportunity to hear firsthand how top global brands have made customer experience a strategic, enterprise-wide initiative by incorporating VOC into the DNA of their organisations.
WHO: Speakers include:
— Charlotte West, Director of Customer Intelligence, Intellectual Property and Science Business, Thomson Reuters
— Naomi Trickey, Director of Sales, EMEA, Brandwatch
— Sid Banerjee, CEO, Clarabridge
— Melissa Pippine, Vice President of Marketing, Clarabridge
ATTENDEES: Attendees will include professionals responsible for or interested in customer experience activities within their organisations, including:
— Customer experience and consumer insight professionals
— Contact centre and customer service team members
— Marketing and market researchers
— Product managers and Big Data analysts
— Social media teams
WHERE: Customer Experience Rocks Road Show 2013 – London
The Tower
St. Katharine’s Way
London E1W 1LD
WHEN: Tuesday, June 18, 2013, from 16.00-18.00 hrs, followed by social drinks
REGISTER: Register for free here.
CONTACT: If you are a member of the media or an industry analyst and you’d like to attend the London Road Show or speak with the presenters after the event, contact Megan Coyle

About Clarabridge

Clarabridge is the leading provider of intelligent Customer Experience Management (CEM) solutions for the world’s top brands. As the premier provider of CEM, Clarabridge enables Global 1000 businesses to intelligently listen to, analyse, operationalise, and measure multi-source customer feedback through intelligent sentiment and text analytics. Insights extracted through Clarabridge enable organisations to create a universal understanding of their customers, partners, and employees; make actionable business decisions with measurable ROI; and collaborate on those decisions both internally with stakeholders and externally with customers. With hundreds of CEM implementations, Clarabridge is the 7th fastest growing software company, powering the CEM programs for companies such as B/E Aerospace, Best Buy, Charming Shoppes, Inc., Choice Hotels, Dell, Expedia, E.ON, Fidelity, Gaylord Hotels, Government of British Columbia, Intuit, J.D. Power, L’Oréal USA, Marriott International, PetSmart, QVC Inc., Sage North America, United Airlines, Walmart, Walgreens, and Wendy’s International. Clarabridge is privately held with offices in Reston, VA., San Francisco, CA., and London, UK. For more information, visit or on Twitter: @clarabridge.



Clarabridge, Inc.
Serina Aswani, 571-299-1896
Articulate Communications Inc.
Megan Coyle, 212-255-0080, ext. 14