Clarabridge COVID-19 Response
Clarabridge is making available several COVID-19 categorization libraries, dashboards, associated industry models, and transcription engine enhancements for monitoring and responding to the Coronavirus pandemic impacts. We can help you quickly establish a “war room” where you can listen, analyze, and respond with clarity and empathy to customer concerns involving COVID-19. Contact us at CommandCenter@Clarabridge.com or talk to your Account or Engagement Manager for information.
Using our industry leading speech and text analytics capabilities against calls, surveys, messaging platforms, social media, and event news sources, here’s how we are currently assisting Customers and Partners across industries:
Healthcare & Insurance
- COVID-19 Policies & Coverage
- Access to Care
- Digital Experience/Telehealth
- Billing & Payment
- Contact Center Crisis Response
Banking & Financial Services
- Payment Assistance
- Investments & Market Concerns
- Loan Modifications
- Branch/ATM Response
- Contact Center Crisis Response
Travel & Hospitality
- Cancellations/Refunds/Rebook
- Current Onboard Experience
- Future Travel Concerns
- Loyalty Program Impact
- Contact Center Crisis Response
Retail
- Product Availability
- Store Operations
- eCommerce Experience
- Fulfillment & Supply Chain Impact
- Contact Center Crisis Response
Consumer Goods
- Product Availability
- Immersing Safety Concerns
- Preservation of Consumables
- Direct to Consumer Deflections
- Contact Center Crisis Response
The Social Pulse Blog Series
Clarabridge has embarked on an independent research project to actively analyze the “emotional pulse” of social media users worldwide during the COVID-19 pandemic.
Clarabridge Resources & Information
Public Awareness
- Social Pulse Series:
NEW: The Ease of Summer Travel (Introducing the Clarabridge Effort Score)
- Free eBook: In Case of Emergency: 6 Rules of Social Media Crisis Management
Customer Resources
- UPDATED: Learn how to build your own COVID-19 Tracking Dashboard. Clarabridge users can log into Clarabridge University for details and registration.
- Step by Step Guide: How to Set Up Crisis Tracking in Clarabridge Engage
Announcements
- NEW: Free Trial of Clarabridge Engage for Digital Customer Service and Social Crisis Management is being offered now.
- Event Update: In light of the continuing Coronavirus (COVID-19) pandemic, Clarabridge Customer Connections (C3) has been postponed. Dates and location will be announced soon.
