Clarabridge Command Center for Coronavirus

As the world scrambles to adjust to the uncertainties associated with the COVID-19 pandemic, we are actively providing our clients with the resources and expertise to stay tuned and responsive to customer issues. We have also launched an independent research project to actively analyze the “emotional pulse” of social media users worldwide during the coronavirus pandemic. Check back often, this Command Center page is updated daily with new assets and insights.


The Social Pulse: Clarabridge Daily Analysis


COVID-19 Social Pulse Daily Analysis
Clarabridge is actively taking a “social pulse” of Twitter users worldwide during the pandemic to determine the emotions and emotional intensity of trending topics. Our dashboards are updated every 24 hours.

Banking & Finance

Clarabridge COVID-19 Response

Clarabridge is making available several COVID-19 categorization libraries, dashboards, associated industry models, and transcription engine enhancements for monitoring and responding to the Coronavirus pandemic impacts. We can help you quickly establish a “war room” where you can listen, analyze, and respond with clarity and empathy to customer concerns involving COVID-19. Contact us at or talk to your Account or Engagement Manager for information.

Using our industry leading speech and text analytics capabilities against calls, surveys, messaging platforms, social media, and event news sources, here’s how we are currently assisting Customers and Partners across industries:

Healthcare & Insurance
  • COVID-19 Policies & Coverage
  • Access to Tests, RX & PCP/Telehealth
  • Social Determinants
  • Claims Management
  • Contact Center Crisis Response
Banking & Financial Services
  • Payment Assistance
  • Investments & Market Concerns
  • Loan Modifications
  • Branch/ATM Response
  • Contact Center Crisis Response
Travel & Hospitality
  • Cancellations/Refunds/Rebook
  • Current Onboard Experience
  • Future Travel Concerns
  • Loyalty Program Impact
  • Contact Center Crisis Response
  • Product Availability
  • Store Operations
  • eCommerce Experience
  • Fulfillment & Supply Chain Impact
  • Contact Center Crisis Response
Consumer Goods
  • Product Availability
  • Immersing Safety Concerns
  • Preservation of Consumables
  • Direct to Consumer Deflections
  • Contact Center Crisis Response
COVID-19 Command Center Webinar Series

This special webcast series covers a range of timely topics designed to help you fully leverage your Clarabridge platform and the Clarabridge Professional Services team during this pandemic crisis.   Register Today

Clarabridge Resources & Information

Customer Resources




  • Customer Benefit: 45 Day Free Trial of Clarabridge Engage for Digital Customer Service and Social Crisis Management is being offered now, contact your Account Manager to learn more.