Clarabridge Command Center for Coronavirus

As the world scrambles to adjust to the uncertainties associated with the COVID-19 pandemic, we are actively providing our clients with the resources and expertise to stay tuned and responsive to customer issues. We have also launched an independent research project to actively analyze the “emotional pulse” of social media users worldwide during the coronavirus pandemic. Check back often, this Command Center page is updated daily with new assets and insights.

 

The Social Pulse: Clarabridge Daily Analysis

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COVID-19 Social Pulse Daily Analysis
Clarabridge is actively taking a “social pulse” of Twitter users worldwide during the pandemic to determine the emotions and emotional intensity of trending topics. Our dashboards are updated every 24 hours.

DAILY ANALYSIS BY INDUSTRY:
Banking & Finance
Healthcare
Retail & CPG
Travel

Clarabridge COVID-19 Response

Clarabridge is making available several COVID-19 categorization libraries, dashboards, associated industry models, and transcription engine enhancements for monitoring and responding to the Coronavirus pandemic impacts. We can help you quickly establish a “war room” where you can listen, analyze, and respond with clarity and empathy to customer concerns involving COVID-19. Contact us at CommandCenter@Clarabridge.com or talk to your Account or Engagement Manager for information.

Using our industry leading speech and text analytics capabilities against calls, surveys, messaging platforms, social media, and event news sources, here’s how we are currently assisting Customers and Partners across industries:

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Healthcare & Insurance
  • COVID-19 Policies & Coverage
  • Access to Care
  • Digital Experience/Telehealth
  • Billing & Payment
  • Contact Center Crisis Response
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Banking & Financial Services
  • Payment Assistance
  • Investments & Market Concerns
  • Loan Modifications
  • Branch/ATM Response
  • Contact Center Crisis Response
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Travel & Hospitality
  • Cancellations/Refunds/Rebook
  • Current Onboard Experience
  • Future Travel Concerns
  • Loyalty Program Impact
  • Contact Center Crisis Response
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Retail
  • Product Availability
  • Store Operations
  • eCommerce Experience
  • Fulfillment & Supply Chain Impact
  • Contact Center Crisis Response
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Consumer Goods
  • Product Availability
  • Immersing Safety Concerns
  • Preservation of Consumables
  • Direct to Consumer Deflections
  • Contact Center Crisis Response
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The Social Pulse Blog Series

Clarabridge has embarked on an independent research project to actively analyze the “emotional pulse” of social media users worldwide during the COVID-19 pandemic.
Read the latest article.

Clarabridge Resources & Information

Customer Resources

 

 

 

 

Announcements

  • NEW: Free Trial of Clarabridge Engage for Digital Customer Service and Social Crisis Management is being offered now.