The Social Pulse: Clarabridge Daily Analysis
COVID-19 Social Pulse Daily Analysis
Clarabridge is actively taking a “social pulse” of Twitter users worldwide during the pandemic to determine the emotions and emotional intensity of trending topics. Our dashboards are updated every 24 hours.
DAILY ANALYSIS BY INDUSTRY:
Banking & Finance
Healthcare
Retail
Travel
Clarabridge COVID-19 Response
Clarabridge is making available several COVID-19 categorization libraries, dashboards, associated industry models, and transcription engine enhancements for monitoring and responding to the Coronavirus pandemic impacts. We can help you quickly establish a “war room” where you can listen, analyze, and respond with clarity and empathy to customer concerns involving COVID-19. Contact us at CommandCenter@Clarabridge.com or talk to your Account or Engagement Manager for information.
Using our industry leading speech and text analytics capabilities against calls, surveys, messaging platforms, social media, and event news sources, here’s how we are currently assisting Customers and Partners across industries:
Healthcare & Insurance
- COVID-19 Policies & Coverage
- Access to Tests, RX & PCP/Telehealth
- Social Determinants
- Claims Management
- Contact Center Crisis Response
Banking & Financial Services
- Payment Assistance
- Investments & Market Concerns
- Loan Modifications
- Branch/ATM Response
- Contact Center Crisis Response
Travel & Hospitality
- Cancellations/Refunds/Rebook
- Current Onboard Experience
- Future Travel Concerns
- Loyalty Program Impact
- Contact Center Crisis Response
Retail
- Product Availability
- Store Operations
- eCommerce Experience
- Fulfillment & Supply Chain Impact
- Contact Center Crisis Response
Consumer Goods
- Product Availability
- Immersing Safety Concerns
- Preservation of Consumables
- Direct to Consumer Deflections
- Contact Center Crisis Response
COVID-19 Command Center Webinar Series
This special webcast series covers a range of timely topics designed to help you fully leverage your Clarabridge platform and the Clarabridge Professional Services team during this pandemic crisis. Register Today
Clarabridge Resources & Information
Public Awareness
- Social Pulse Series:
NEW: An Opportunity to Create Trust with Consumers
How is the World Reacting to the COVID-19 Pandemic?
Customer Resources
- Step by Step Guide: How to Set Up Crisis Tracking in Clarabridge Engage
- Customer Benefit: 45 Day Free Trial of Clarabridge Engage for Digital Customer Service and Social Crisis Management is being offered now, contact your Account Manager to learn more.
Announcements
- NEW: Register today for the Clarabridge COVID-19 Command Center Webinar Series.
- Event Update: In light of the continuing Coronavirus (COVID-19) pandemic, Clarabridge Customer Connections (C3) will be held in the Fall. Dates and location will be announced soon.
