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CXpert Series
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Season 3

Clarabridge CXpert Series

We are excited to share Season 3 of the Clarabridge CXpert Series which focuses on how customers can maximize their use of our industry-leading AI/ML technologies to better understand and facilitate the human connection between their customers, employees, and brands.

With some sessions available now, we will be releasing more sessions over the course of the summer that explore additional topics such as accessibility, telesales, and digital customer service.

Register now for access to all of the sessions available in Season 3.

Register for Season 3 Access

SESSION 1

This Call May Be Recorded, But Not Listened To

Speaker: Fred Richards, Senior Director of Product Management

Duration: 14 minutes

Watch Now

SESSION 2

Bot Or Not? Humanizing Chatbots

Speaker: Marco Cruz Galve, VP of Professional Services EMEA and Rafael Gomez, Product Manager

Duration: 12 minutes

Watch Now

SESSION 3

Revolving Around Your Reps: Promoting an Agent-Centric Approach to Quality

Speaker: Ryan Murphy, Product Manager

Duration: 12 minutes

Watch Now

SESSION 4

Connection Over Content: Improving Telesales and Retention

Speaker: Abby McDivitt, Director of Services and John McMannis, Engagement Manager

Duration: 9 minutes

Watch Now

SESSION 5

Bringing Humanity Back to the Contact Center with Automation

Speaker: Dimitri Callens, Director of Product Management, Clarabridge Engage and Hadley Spadaccini, Jr. Product Marketing Manager

Duration: 11 minutes

Watch Now

SESSION 6

Putting People First: Accessibility and Inclusion

Speaker: Lauren Sciacca, Product Manager

Duration: 13 minutes

Watch Now