Clarabridge Engage and Instagram

Clarabridge Engage and Instagram put your business right where your customers are. Using Instagram in Engage lets your business manage your Instagram shops, Instagram Direct Messages, and publishing to your Instagram page in one convenient platform. Get in contact with 1.16 billion monthly active users on Instagram with Engage. 

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Why Use Engage and Instagram?

blue speech bubble iconCommunicate with Customers.
Customers expect fast responses. If you’re flipping through tabs or pages for multiple conversations, you can’t be fast. Instead, use the Clarabridge Engage Inbox to communicate with customers in a unified location that displays and lets you respond to all digital outreach, including Instagram DMs. 

blue dollar bill iconIncrease Sales
90% of all Instagram accounts already follow a business. Integrating with Instagram Shops in Engage lets you know exactly which product enticed customers to message your business. Your team can then provide personalized outreach based on products customers already are interested in and make more sales.  

blue smile face iconAutomations that Make Everyone Happy
Out of the office? Need to answer many simple questions every day? Engage Flowbots manage commonly asked questions or queries outside of office hours. Customers get the answers they want faster, and employees can focus on more complex tasks.

Dive Deeper into Clarabridge and Instagram

Clarabridge Engage and Instagram

Clarabridge Engage and Instagram: Be Where Your Customers Are

Clarabridge Engage and Instagram Direct Messages, or DMs, puts your business right where 1.16 billion users want to contact you. Track your @’s, reactions to your stories, manage DMs, plus tag and route messages all in Engage. Know exactly which products triggered customer interest when they message you from your Instagram Shop. Plus, manage publishing to your business’ Instagram pages. React, track, publish, and improve sales in one unified platform with Engage.

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Better Online Retail Experiences with Instagram and Clarabridge Engage

Pre-2020 consumer retail experiences are not coming back, but one thing that will not change is Instagram’s explosive growth. Not only did publishing videos and photos on Instagram blow up, but so did Instagram Shops and direct messaging (DMs) as essential parts of the new consumer retail experience. See how Clarabridge Engage helps retail businesses tackle the trends of the future on Instagram in this solution brief.

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Clarabridge Engage supports Instagram

Clarabridge Engage Now Supports Instagram DMs and Instagram Shops

Clarabridge Engage has already integrated with Instagram Direct Messages and Instagram Shops. The added value should be clear: businesses can now open an online shop on Instagram and use Engage to answer customer questions and close more deals.  

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Customer Spotlight: 4ocean


4ocean Decreases Response Time by 99% with Clarabridge Engage

4ocean is an ocean cleanup company that creates trendy, stylish jewelry and other merchandise made from recycled materials. The Florida-based company is active daily on both Instagram and Facebook with posts that drive strong engagement from sustainability- and environmentally-focused customers. Before implementing Clarabridge solutions, 4ocean was missing approximately 30% of its daily messages. After implementing Clarabridge Engage: 

  • 100% of relevant daily messages were received 
  • 94% of all daily messages received a response 
  • 76% of customers received responses within 10 minutes 
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