Clarabridge Engage for Digital Customer Service

Connect with customers wherever they are and close the digital customer service gap with Clarabridge Engage. Provide superior customer experiences, improve employee efficiency, and increase revenue through industry-leading conversation analytics and engagement software.

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One UI: All Digital Channels

Service customers on all their preferred channels through a single interface:  Facebook, Twitter, Instagram, SMS, Email, WhatsApp, Chat, Forums, Blogs, review sites, and more. 

Intelligent Routing

Use Clarabridge’s  industry-leading Natural Language Understanding to automatically tag topics, route to the appropriate agent, and escalate issues such as high effort. 

Evaluate Everything

Evaluate all digital interactions at scale to ensure quality of service is consistent and service levels are met. 

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Listen and Interact Everywhere Your Customers Are

Clarabridge Engage lets you listen across the dozens of digital channels your customers are using. Bring your business in direct contact with your customers, so that you can know and address their wants and needs effectively.

 

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Analyze 100% of Your Customers’ Interactions with You

Investigate and visualize customer data across social media, messaging apps, and more so your contact centers can efficiently upsell, resolve concerns, and prevent channel hopping from online to phone calls.

 

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Act on Digital Customer Experiences in One Spot

Create more empathetic experiences and increase customer loyalty by responding to customer concerns online. Message customers synchronously or asynchronously and respond on review sites and social media in Engage’s unified Inbox.

 

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Empower Agents with Transparent Performance Evaluations

Evaluate agent performance on KPIs to understand which agents or teams best handle certain topics, what drives first resolution rates, reopen rate, or average handle time per customer interaction.

 

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Automate to Humanize Digital Customer Experiences

Route to the right agents, manage workflows, direct chat bot conversations, follow-up with customers, and push out surveys to customers for any size business, anywhere, automatically.

 

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Integrate with the CRM Systems You Already Use

Leverage out-of-the-box integrations with leading customer resource management systems, partners, Clarabridge CX Analytics, and robust APIs for connections to other third-party systems. Enable your whole digital customer service system with Engage.  

 

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Global Brands Get Proven Value from Engage

4ocean Decreases Response Time by 99% with Clarabridge Engage

4ocean is an ocean cleanup company that creates jewelry and other merchandise with recycled materials. Their online engagement means huge volumes of daily activity. Engage enables 4ocean to reduce response times by 99%.

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T-Mobile Netherlands Cuts Costs While Improving the Customer Experience

As social media evolved into a channel for social care and an outlet for real-time feedback and engagement, T-Mobile Netherlands knew it was time to rethink its overall social strategy.

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KitchenAid Improves Response Speed, Driving 85% Growth in Social Engagement

Social media at KitchenAid was originally intended to encourage consumer engagement. With Engage, KitchenAid addressed emerging problems that ultimately resulted in an 85% growth in social engagement. 

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Ready to See Engage in Action?