February 5, 2007 00:00 AM

Clarabridge, a text-mining software company, today announced its participation in the Oracle Secure Search Initiative.  The company’s involvement in the initiative enables it to provide integration capability between Oracle® Secure Enterprise Search 10g and major business intelligence (BI) tools, enabling business users to more rapidly find the information they seek and make better decisions. The enhanced Oracle-Clarabridge offering will consolidate knowledge stored in various BI applications across the enterprise and make it securely available to business users from a simple, Internet-like search box.

Oracle introduced the Oracle Secure Search Initiative and its initial partners in a separate press release today.

“Oracle’s work with Clarabridge reinforces our intent to provide customers with a comprehensive and secure search tool,” said Robert Shimp, vice president of Global Technology Business Unit, Oracle. “Oracle Secure Enterprise Search provides an intuitive search experience, while returning only that content which the particular user is authorized to see.  Clarabridge’s integration capability will expand the federated search results to include valuable content from BI tools popular among enterprises today.”

Many organizations use multiple BI applications-often from different vendors-and the integrated Oracle-Clarabridge offering allows seamless search across all of these deployments. The Clarabridge BI connector retrieves all reports from enterprise servers and pushes them to an indexing engine, which automatically performs updates as necessary. Results from one BI tool can be presented against another to ensure that the user finds the precise report desired, no matter what the underlying technology.

Through the Oracle Secure Search Initiative, Oracle and partners such as Clarabridge develop a wide-ranging set of secure connectors to help reduce the complexity and cost of searching across various third-party data repositories.  The program offers partners a comprehensive security framework for connectors built to deliver greater access to enterprise data sources and usability features to Oracle’s standalone search engine. Oracle Secure Enterprise Search 10g also enables higher productivity and delivers better access to enterprise information-while protecting sensitive data from unauthorized users. An enterprise can restrict searches by any attribute, such as report name, description or owner, to ensure the protection of sensitive data.

“We created this BI connector to open access to the reports, analytics and metrics locked within our clients’ BI applications, and we’re excited that Oracle will include the technology in Oracle Secure Enterprise Search 10g,” said Justin Langseth, president and chief technical officer of Clarabridge. “BI environments typically include multiple BI tools, multiple user requirements and thousands of reports. The integrated Oracle-Clarabridge offering simplifies the BI environment, enhances productivity by reducing the creation of redundant reports and, thereby, enhances an enterprise’s return on BI investment.”

About Clarabridge

Clarabridge is the leading provider of sentiment and text analytics software for customer experience management. Clarabridge provides Global 1000 enterprises with universal views of their customers through automatic collection, classification, sentiment analysis, and reporting on text-based verbatims found in voice of the customer feedback channels. The result is improved marketing, product/service offerings, operations and customer service. Clarabridge customers include AOL, B/E Aerospace, Capital One, Choice Hotels, Expedia, Gaylord Hotels, H&R Block, Intuit, Marriott International, Nissan, QVC, Inc., Sage North America, United Airlines, Walmart, Walgreens, and Wendys International. Clarabridge is privately held with headquarters in Reston, Va. For more information, visit

About Oracle

Oracle (NASDAQ GS: ORCL) is the world’s largest enterprise software company. For more information about Oracle, please visit our Web site at


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