May 7, 2012 00:00 AM

Clarabridge, Inc. the leading provider of Customer Experience Management, announced it has been named a Spring 2012 Recognized Innovator finalist by the Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, at the Technology Services World (TSW) Best Practices conference today in Santa Clara, California. The company was named a finalist in the Innovation in Products category, in recognition of its text and sentiment analytics solution, Clarabridge Enterprise

The Recognized Innovator Awards have become highly regarded in the technology services industry, representing the only independently judged awards program that recognizes innovation in technology services products and service offerings documented with customer case studies of measurable business value and results.

Recognized Innovator finalists were selected by a panel of judges, including industry experts and TSIA members. As a Recognized Innovator finalist, Clarabridge will be featured in TSIA Research, and conference attendees can learn more about the company’s offerings during the Innovation Tour that will be conducted at the conference on May 7. Winners will be announced on May 9.

“Clarabridge has clearly demonstrated that it understands the value of text and sentiment analytics,” said John Ragsdale, vice president of technology research for TSIA. “Pacesetter companies are always looking for a competitive edge, and this round of Recognized Innovator finalists represent bleeding-edge approaches to real-world challenges, enabling service organizations to excel. It’s our privilege to honor Clarabridge as a proven leader who can leverage innovative technology and continue to raise the bar for the entire technology services market.”

The Clarabridge solution was named a finalist in Product Innovation. Recognized Product Innovators demonstrated clear uniqueness and differentiation that enables service operations to better compete through means such as increased productivity, cost reductions, increased revenues, improved customer satisfaction, or improvements to other key performance or financial metrics. The finalists have also showcased compelling success through real-world examples over marketing buzz and overall business impact to the customer.

“TSIA’s acknowledgement is truly an honor considering their longstanding dedication to recognizing distinctive technologies driving global solutions,” said Sid Banerjee, CEO, Clarabridge. “Companies view text analytics as a way to eliminate future and existing problems, drive consumption development, improve usability and enhance end-user productivity. We aim to change the role text analytics plays within an organization by moving from extracting actionable insights to fostering cross-departmental collaboration and operationalizing customer feedback enterprise-wide.”

TSW events have a strong reputation for delivering a solid program filled with impactful content. More information on Technology Services World and the Technology Services Recognized Innovator Awards can be found at

About Clarabridge

Clarabridge is the leading provider of sentiment and text analytics software for customer experience management. Clarabridge enables Global 1000 enterprises to achieve a universal understanding of their customers by automatically collecting, classifying, scoring sentiment and analyzing qualitative data found in voice of the customer feedback channels. Insights extracted result in improved marketing, product/service offerings, operations and customer service across an organization. Clarabridge customers include AOL, B/E Aerospace, Charming Shoppes, Inc., Choice Hotels, Expedia, Gaylord Hotels, Intuit, J.D. Power, Marriott International, Nissan, QVC, Inc., Sage North America, United Airlines, Walmart, Walgreens and Wendy’s International. Clarabridge is privately held with headquarters in Reston, Va. and offices in San Francisco, Boston and the United Kingdom. For more information, visit or on Twitter:@clarabridge.

About The Technology Services Industry Association (TSIA)

The Technology Services Industry Association (TSIA) is the world’s leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT & telecom, consumer technology, healthcare & healthcare IT, and industrial equipment & technology. .


Serina Aswani
Clarabridge, Inc.

Megan Coyle
Articulate Communications Inc.
212.255.0080, ext. 14