May 24, 2010 00:00 AM

Clarabridge, Inc., the leading provider of text analytics software implemented by many Fortune 1000 companies to improve customer experience management (CEM), today announced the availability of Educational Services for Clarabridge® users. The catalog of courses offered online, in regional education centers or onsite at client locations provide role specific information for new and current Clarabridge customers.

With the wide adoption of text analytics by customer experience owners across the enterprise, Clarabridge has seen an increased demand for educational seminars for both the technical and business users. Enterprise deployments and the increased adoption of Clarabridge Self Service require subject matter that incorporates both best practices around customer experience as well as the specifics of employing text analytics.

“Clarabridge designed this catalog of courses in response to our customers, managers and analysts, who are highly motivated to deliver ROI from their Clarabridge text analytics deployment,” said Justin Langseth, President and CTO of Clarabridge. “These projects have a far reaching impact on the way their business is conducted, so the education of administrators, analysts, executives highlights how the nuts and bolts of our engine – sentiment analysis, classification models and natural language processing – can help them attain their customer experience goals.”

Online courses provide an easy and convenient means to introduce Clarabridge to a wider audience with immediately relevant content on particular aspects of the technology. Clarabridge training also offers regional 2-day courses, or customized training on site. All participants will gain an understanding of the Clarabridge software, tips and techniques based on individual roles and best practices in employing Clarabridge within their Customer Experience Competency Center.

All Clarabridge training courses include important concepts to help users gain the skills needed to build good taxonomies for analyzing customer input, and strategies for success in the emerging specialty of Customer Experience Management. The courses target the various user roles (analyst, report developer, system administrator) involved with text analytics projects, so that each individual obtains the appropriate skills to apply immediately. Hands-on classes are available in live classroom settings and via virtual classroom, to maximize the ability to provide training for entire teams via the most economical method. Training can also be customized to provide experience with real-world data before users even return from the classroom.

“The training that B/E Aerospace received from Clarabridge was immensely valuable,” said Wynn Parrish, Vice President – Product Support at B/E Aerospace, “The instructors were extremely knowledgeable and presented the material in a simple and easy to understand format. They forged a great foundation for using the text analytics software and we are putting everything we learned to use.” Additional information, including detailed course descriptions and outlines, can be found at .

Upcoming training includes Discovering Actionable Insights with Clarabridge 4 on June 8, Advanced Classification Techniques on June 9, and Introduction to Clarabridge 4 on June 9.

About Clarabridge

Clarabridge is the leading provider of text and sentiment analytics software for customer experience management. Clarabridge provides Global 1000 enterprises with the ability to automatically collect, classify, apply sentiment analysis, and report on text-based verbatims found in voice of the customer feedback channels. The result is improved marketing, product/service offerings, operations and customer service. Clarabridge customers include AOL, B/E Aerospace, Capital One, Choice Hotels, Expedia, Gaylord Hotels, H&R Block, Intuit, Marriott International, QVC, Inc., Sage North America, United Airlines, Walmart, Walgreens, and Wendys International. Clarabridge is privately held with headquarters in Reston, Va. For more information, visit