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Master Class Series
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Season 1

Clarabridge Master Class Series

We are thrilled to announce our new Clarabridge Master Class Series. Our team has curated a multitude of sessions focused on our latest product features, capabilities, and enhancements and how you can utilize them to the best of their ability.

Available now, Season 1 consists of nine informative videos that dive into topics such as emotion and effort, the recent acceleration of digital customer service and interaction analytics, how to leverage distribution and measurement tools, and much more. Register now for access to all of the sessions available in Season 1 below.

Register for Season 1 Access

SESSION 1

Value-Driven Workflows: Triaging Emotion and High Effort Feedback

Connect the dots between several signature Clarabridge features to prioritize customer engagements in a consistent way.

Speaker: Ellen Loeshelle, Sr. Director, Product Management

Duration: 22 minutes

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SESSION 2

Dialogs Are Different: Analyzing Conversational Data

Learn about Clarabridge's latest Interaction Analytics enhancements, including enrichments, visualizations and analytics techniques. 

Speaker: Ellen Loeshelle, Sr. Director, Product Management

Duration: 20 minutes

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SESSION 3

Moving Beyond Analytics to Action

Learn how to turn Clarabridge insights into measurable action using features such as tailored dashboards, trending, and alerts.

Speaker: Keegan Brenneman, Senior Product Manager

Duration: 20 minutes

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SESSION 4

Tools for CX Program Adoption & Engagement

Learn how to leverage distribution and measurement tools to extend and optimize your program. 

Speaker: Lauren Sciacca, Product Manager

Duration: 20 minutes

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SESSION 5

Decision Making During a Pandemic: A Score is Worth a Million Tweets

Learn about the application, reliability and transparency of Clarabridge’s Intelligent Scoring.

Speaker: Ryan Murphy, Product Manager Associate

Duration: 22 minutes

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SESSION 6

Hacking Through Your Data Jungle

See how Clarabridge features like Drivers, Outliers, and other exploration tools help you hack through data.

Speaker: Milan Gamble, Sr. Product Manager

Duration: 18 minutes

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SESSION 7

Your Data is a Huge Suggestions Box: Where to Look

Learn how to use leading indicators of loyalty – emotion and effort – to find the most meaningful focal points for change.

Speaker: Caroline Kinsella, Product Manager Associate

Duration: 22 minutes

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SESSION 8

Message Me! The Rise of Private Messaging for Customer Service

Gain tips and advice for creating a viable customer engagement program over private messaging with Clarabridge Engage. 

Speaker: Dimitri Callens, Director, Product Management

Duration: 26 minutes

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SESSION 9

Tour Clarabridge University: World Class Training at Your Fingertips

Join us for a tour of Clarabridge University, so you reap the benefits of our World Class Training.

Speaker: Sherri D’Argenio, Sr. Instructional Designer

Duration: 14 minutes

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