SESSION 1
Value-Driven Workflows: Triaging Emotion and High Effort Feedback
Connect the dots between several signature Clarabridge features to prioritize customer engagements in a consistent way.
Speaker: Ellen Loeshelle, Sr. Director, Product Management
Duration: 22 minutes
SESSION 2
Dialogs Are Different: Analyzing Conversational Data
Learn about Clarabridge's latest Interaction Analytics enhancements, including enrichments, visualizations and analytics techniques.
Speaker: Ellen Loeshelle, Sr. Director, Product Management
Duration: 20 minutes
SESSION 3
Moving Beyond Analytics to Action
Learn how to turn Clarabridge insights into measurable action using features such as tailored dashboards, trending, and alerts.
Speaker: Keegan Brenneman, Senior Product Manager
Duration: 20 minutes
SESSION 4
Tools for CX Program Adoption & Engagement
Learn how to leverage distribution and measurement tools to extend and optimize your program.
Speaker: Lauren Sciacca, Product Manager
Duration: 20 minutes
SESSION 5
Decision Making During a Pandemic: A Score is Worth a Million Tweets
Learn about the application, reliability and transparency of Clarabridge’s Intelligent Scoring.
Speaker: Ryan Murphy, Product Manager Associate
Duration: 22 minutes
SESSION 6
Hacking Through Your Data Jungle
See how Clarabridge features like Drivers, Outliers, and other exploration tools help you hack through data.
Speaker: Milan Gamble, Sr. Product Manager
Duration: 18 minutes
SESSION 7
Your Data is a Huge Suggestions Box: Where to Look
Learn how to use leading indicators of loyalty – emotion and effort – to find the most meaningful focal points for change.
Speaker: Caroline Kinsella, Product Manager Associate
Duration: 22 minutes
SESSION 8
Message Me! The Rise of Private Messaging for Customer Service
Gain tips and advice for creating a viable customer engagement program over private messaging with Clarabridge Engage.
Speaker: Dimitri Callens, Director, Product Management
Duration: 26 minutes
SESSION 9
Tour Clarabridge University: World Class Training at Your Fingertips
Join us for a tour of Clarabridge University, so you reap the benefits of our World Class Training.
Speaker: Sherri D’Argenio, Sr. Instructional Designer
Duration: 14 minutes
