November 13, 2013 00:00 AM

RESTON, Va., Nov 13, 2013 — Clarabridge, Inc., the leading provider of intelligent Customer Experience Management (CEM) solutions for the world’s top brands, today announced it was named a fastest growing company on Deloitte’s Technology Fast 500(TM), a ranking of the 500 fastest growing technology, media, telecommunications, life sciences, and clean technology companies in North America.

Clarabridge grew 286.4% over the past few years, due to innovations in data management and analytics to drive intelligent CEM. Founded in 2006, Clarabridge has built the market leading CEM solution powered by sentiment and text analytics for multi-channel customer analysis for Global 1000 organizations, including Walmart, Dell, Wendy’s International, United Airlines Best Buy, and many more. Within the past year, Clarabridge completed a funding round of $80 million to drive their next phase of CEM development and expansion into Latin America.

“Customer centricity is a key focus area for every industry, and through intelligent customer experience management data can be collected across multiple listening posts, analyzed, and acted on to shape voice of the customer programs and enhance customer experience,” said Sid Banerjee, Clarabridge CEO. “The direct impact that a strong customer experience management program has on a company’s ROI is undeniable. This has brought great attention and growth to this market and we’re excited to be leading the way with our phenomenal customers. Clarabridge has grown significantly over the past year, with an impressive surge in our people, products, and processes, and we’re honored to be listed as one of Deloitte’s fastest growing technology companies.”

“The 2013 Deloitte Technology Fast 500 companies are exemplary cases of those spurring growth in a tough market through innovation,” said Eric Openshaw, vice chairman, Deloitte LLP and U.S. technology, media and telecommunications leader. “This year’s list is a who’s who of companies behind the most exciting and innovative products and services in the technology space. We congratulate the Fast 500 companies and look forward to what they do next.”

“The fastest growing companies in the US are drivers of constant innovation and operate with the agility to stay ahead of a quickly evolving marketplace, and software, biotech/pharma and internet companies continue to be at the forefront,” added James Atwell, national managing partner of the Emerging Growth Company practice, Deloitte Services LP. “The companies excelling in these sectors have a startup mentality that allows them to be nimble and adapt quickly, which is why they consistently lead the list of fast-growing companies each year.”

About Deloitte’s 2013 Technology Fast 500(TM)

Technology Fast 500, conducted by Deloitte LLP, provides a ranking of the fastest growing technology, media, telecommunications, life sciences and clean technology companies – both public and private – in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2008 to 2012.
In order to be eligible for Technology Fast 500 recognition, companies must own proprietary intellectual property or technology that is sold to customers in products that contribute to a majority of the company’s operating revenues. Companies must have base-year operating revenues of at least $50,000 USD or CD, and current-year operating revenues of at least $5 million USD or CD. Additionally, companies must be in business for a minimum of five years, and be headquartered within North America.

About Clarabridge

Clarabridge is the leading provider of Customer Experience Management (CEM) powered through intelligent sentiment and text analytics. Clarabridge enables Global 1000 enterprises to achieve a universal understanding of their customers by automatically collecting, classifying, scoring sentiment and analyzing qualitative data found in Voice-of-the-Customer (VoC) feedback channels. Insights extracted result in improved marketing, product/service offerings, operations, and customer service across an organization. Clarabridge customers include B/E Aerospace, Charming Shoppes, Inc., Choice Hotels, Dell, E.ON, Expedia, Fidelity, Gaylord Hotels, Intuit, J.D. Power, L’Oreal, Marriott International, PetSmart, QVC, Inc., Sage North America, United Airlines, Walmart, Walgreens, and Wendy’s International. Clarabridge is privately held with offices in Reston, Va., San Francisco, CA., Miami, Fl., and London, U.K. For more information, visit
SOURCE: Clarabridge, Inc.