CLARABRIDGE NAMED A FINALIST IN THE SSPA RECOGNIZED INNOVATOR AWARDS
May 5, 2008 00:00 AM
Clarabridge today announced it has been named a finalist in the Fall 2007 “Recognized Innovator” awards by the Service & Support Professionals Association (SSPA), the largest and most influential association for technology services and support professionals. Clarabridge was honored for Innovation in Proactive Support at the SSPA Services Leadership Conference today in New Orleans.
Recognized Innovator winners and finalists were selected by a panel of judges, including industry experts, SSPA members, and SSPA Vice President of Research John Ragsdale.
“Customer expectations and product complexity continue to rise and only by embracing innovation can companies deliver breakthrough customer success. Clarabridge is a noteworthy contributor of service and support technology that makes this possible,” said Ragsdale.
Clarabridge was named a finalist in the SSPA’s Innovation in Proactive Support category. A key element of value-added service is moving from the traditional break-fix model to one of proactive and preventative monitoring and support. As technology becomes even more ingrained in personal and work lives, customers are becoming even less tolerant of technical problems and any subsequent downtime. This award is presented to the SSPA Partner whose innovative solutions better enable companies to proactively support customers.
“Our goal is to provide business managers deeper insights into customer satisfaction, sentiment and loyalty as well as future customer behavior through a leading edge solution that quantifies and analyzes written customer data,” said Sid Banerjee, co-founder and CEO of Clarabridge. “Being named a finalist validates the tremendous value that Clarabridge’s Content Mining Platform™ provides companies seeking to maintain a competitive advantage by improving customer satisfaction, product development and support.”
More information on the SSPA Services Leadership Conference and SSPA Recognized Innovators can be found at www.thesspa.com.
Clarabridge is the leading provider of sentiment and text analytics software for customer experience management. Clarabridge provides Global 1000 enterprises with universal views of their customers through automatic collection, classification, sentiment analysis, and reporting on text-based verbatims found in voice of the customer feedback channels. The result is improved marketing, product/service offerings, operations and customer service. Clarabridge customers include AOL, B/E Aerospace, Capital One, Choice Hotels, Expedia, Gaylord Hotels, H&R Block, Intuit, Marriott International, Nissan, QVC, Inc., Sage North America, United Airlines, Walmart, Walgreens, and Wendys International. Clarabridge is privately held with headquarters in Reston, Va. For more information, visit www.clarabridge.com.
About the SSPA
As the industry’s foremost professional association, the Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. It brings together the best minds from across the industry spectrum – from established companies with successful track records to the pioneering newcomers with out-of-the-box ideas. The SSPA also partners with thought leaders such as J.D. Power and Associates and the Wharton School of Business to create programs that benefit the industry. The SSPA is a member of a global network of associations that includes the Technology Professional Services Association (TPSA), the Association for Services Management International (AFSMI) and the Electronic Supply Chain Association (ESCA). For more information, visit www.thesspa.com.