Clarabridge named a leader in Big Data Text Analytics Platforms by independent research firm

May 10, 2016 00:00 AM



RESTON, Va. May 10, 2016 — Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, today announced that it was named a leader in the Forrester Research, Inc. May 2016 report, The Forrester Wave™ Big Data Text Analytics Platforms, Q2 2016. The report evaluated vendors based on 20 criteria including current offering, strategy and market presence, only including the ten most significant companies in the Wave.

According to Forrester, “Clarabridge should be on your enterprise short list for VOC [Voice-of-Customer] applications.” In addition to receiving the highest scores possible in the Linguistic Text Processing and User Interface categories, Clarabridge also received the highest possible grade for Delivery/Deployment Options and Customer Satisfaction [strategy], underscoring, in our opinion, the company’s dedication to making customer feedback accessible and actionable to the entire enterprise.

The report goes on to state, “…while most text mining/text analytics platforms provide only basic post-processing analysis features and rely on 3rd party BI (Business Intelligence) products, Clarabridge data visualization and slice-and-dice capabilities are almost on par with leading BI platforms.”

In 2015, Clarabridge released CX Studio, a BI product that delivers detailed metrics and trends to enable both front-line response and empowerment, helping businesses improve customer experience as a one-stop-shop.

“We are proud to be included amongst the big data text analytics leaders in this independent report,” said Yuchun Lee, CEO of Clarabridge. “We believe being named a leader in a Forrester Wave Report highlights Clarabridge’s status as the gold standard in text analytics in the CEM industry, and we think that the fact that we ranked among the highest in the category of Customer Satisfaction demonstrates that we practice what we preach; Clarabridge is committed to providing the best possible technology to ensure success in our customer’s CX initiatives.”

The full report is available for download at, compliments of Clarabridge.

About Clarabridge
Clarabridge’s SaaS customer experience management solution helps hundreds of the worlds leading brands put customer feedback to work. Offering the most comprehensive solution for omni-source listening, accurate customer and text analytics, and real-time, guided action is why leading brands trust Clarabridge to power their CX programs and drive a customer focused strategy.  The result: better customer experiences. For more information, visit

LaunchSquad for Clarabridge
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