CLARABRIDGE NAMED AS 100 COMPANIES THAT MATTER IN KNOWLEDGE MANAGEMENT

February 28, 2011 00:00 AM

Clarabridge, Inc., the leading provider of sentiment and text analytics software to Global 1000 companies embracing Customer Experience Management (CEM), today announced it has been named one of KM World’s 100 Companies That Matter in Knowledge Management 2011. Clarabridge’s leading text and sentiment analytics solution allows organizations to accurately analyze the customer feedback data found in multiple sources such as emails, contact center notes and social media. Organizations are able to intelligently transform and analyze the customer feedback data in the fastest possible time to draw actionable insights and proactively manage Voice of Customer (VOC) and CEM initiatives.

“Today’s knowledge management challenges center on transforming the multichannel Voice of the Customer (VOC) data into actionable insight,” said Sid Banerjee, CEO and Co-Founder of Clarabridge. “Our global customers represent the most demanding industries and rely on our solutions to help optimize their CEM initiatives. We are very proud of this accolade and will continue to raise the bar of how enterprises refine customer text and sentiment analytics.”

“Clarabridge has demonstrated an unwavering commitment to their customers helping to harvest an organization’s collective intelligence in order to best serve its entire constituency chain,” said KMWorld Editor-in-Chief Hugh McKellar.

The list, now in its eleventh year, is compiled by knowledge management experts, theorists, analysts, vendors and their customers and colleagues. The list highlights those who show outstanding solutions and innovative developments in the field of knowledge management. The complete list will be published in the March 2012 issue of KMWorld and on the website www.kmworld.com

About Clarabridge

Clarabridge is the leading provider of sentiment and text analytics software for customer experience management. Clarabridge provides Global 1000 enterprises with universal views of their customers through automatic collection, classification, sentiment analysis, and reporting on text-based verbatims found in voice of the customer feedback channels. The result is improved marketing, product/service offerings, operations and customer service. Clarabridge customers include AOL, B/E Aerospace, Capital One, Choice Hotels, Expedia, Gaylord Hotels, H&R Block, Intuit, Marriott International, Nissan, QVC, Inc., Sage North America, United Airlines, Walmart, Walgreens, and Wendys International. Clarabridge is privately held with headquarters in Reston, Va. For more information, visit www.clarabridge.com. Twitter: @clarabridge.

About KMWorld

The leading information provider serving the Knowledge, Document and Content Management systems market, KMWorld informs more than 45,000 subscribers about the components and processes – and subsequent success stories – that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc.

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