CLARABRIDGE NAMED ONE OF KMWORLD’S TREND-SETTING PRODUCTS OF 2011
September 12, 2011 00:00 AM
Clarabridge, Inc., the leading provider of sentiment and text analytics software to Global 1000 companies embracing customer experience management (CEM), today announced that KMWorld Magazine has named Clarabridge software a “Trend-Setting Product of 2011.”
Trend-Setting Product awards began in 2003. This year, more than 800 products were assessed by KMWorld’s judging panel, which consists of editorial colleagues, analysts, system integrators, vendors, line-of-business managers and users. All products selected demonstrate clearly identifiable technology breakthroughs that serve the vendors’ full spectrum of constituencies, especially their customers.
“It’s an honor to be recognized as a trendsetter by such a reputable industry publication as KMWorld,” said Sid Banerjee, CEO of Clarabridge. “Now more than ever companies need to quickly collect, analyze and act on customer feedback. This is the value that Clarabridge provides to companies – the ability to not only collect this data, but also analyze what it means to the entire enterprise.”
Clarabridge is the leading provider of sentiment and text analytics software for customer experience management. Clarabridge enables Global 1000 enterprises to achieve a universal understanding of their customers by automatically collecting, classifying, scoring sentiment, and analyzing qualitative data found in voice of the customer feedback channels. Insights extracted result in improved marketing, product/service offerings, operations and customer service across an organization. Clarabridge customers include AOL, B/E Aerospace, Choice Hotels, Expedia, Gaylord Hotels, Intuit, J.D. Power, Marriott International, Nissan, QVC, Inc., Sage North America, United Airlines, Walmart, Walgreens, and Wendy’s International. Clarabridge is privately held with headquarters in Reston, Va. and offices in San Francisco, Boston and the United Kingdom. For more information, visit www.clarabridge.com or Twitter: @clarabridge.
KMWorld (www.kmworld.com) is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document and Knowledge Management, informing more than 45,000 subscribers about the components and processes – and subsequent success stories – that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc. (www.infotoday.com).