CLARABRIDGE NAMED TO INFORMATION MANAGEMENT’S “40 VENDORS WE’RE WATCHING” LIST
October 15, 2012 00:00 AM
Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) powered through sentiment and text analytics, today announced that it was named to Information Management’s “40 Vendors We’re Watching,” list. Clarabridge was recognized for empowering organizations with a universal view of customer feedback to improve the customer experience, discover new market opportunities and improve the bottom line.
Information Management’s third-annual list spotlights real-time analytics providers, big data companies and other innovative software firmsthat are changing the way enterprises manage information. The vendors were chosen by the magazine’s editors and a group of IT analysts and frequent magazine contributors. The list of vendors, “are doing their part to shape the groundswell in information management technology in the 21st century.”
According to the list, Clarabridge was chosen because: “Like an industrial ore digger, Clarabridge churns text and customer experience into a uniform view. Natural language extracts and translates anything from social media (Facebook, Twitter, product review sites, etc.) to call center notes, emails, chats and surveys. Clarabridge has climbed the ranks as a standard solution at top brands across many industries.”
“Information Management is a publication that I read often to keep up with what my peers are doing in the industry, so it’s a great honor to be named to its ‘40 Vendors We’re Watching,’ list,” said Sid Banerjee, CEO, Clarabridge. “Without an enterprise-scale customer feedback initiative, organizations will not thrive in this increasingly social world. Clarabridge is blazing the trails for what organizations can do with their customer feedback – regardless of what outlet it comes from or what form it is in. We are a solution that can help companies think holistically about their customer feedback and turn it into qualitative insights that benefit the bottom line.”
Clarabridge enables Global 1000 enterprises to achieve a universal understanding of their customers by automatically collecting, classifying, scoring sentiment and analyzing qualitative data found in Voice-of-the-Customer (VoC) feedback channels. Insights extracted result in improved marketing, product/service offerings, operations and customer service across an organization. Clarabridge customers include B/E Aerospace, Charming Shoppes, Inc., Choice Hotels, Dell, E.ON, Expedia, Fidelity, Gaylord Hotels, Intuit, J.D. Power, L’Oréal, Marriott International, PetSmart, QVC, Inc., Sage North America, United Airlines, Walmart, Walgreens and Wendy’s International. Clarabridge is privately held with offices in Reston, Va. and London, U.K. For more information, visit or on Twitter.
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