CLARABRIDGE TO BRING THE “CUSTOMER EXPERIENCE ROCKS” ROAD SHOW SERIES TO BOSTON AND ATLANTA IN SEPTEMBER
September 3, 2013 00:00 AM
WHAT: Clarabridge, Inc., the leading provider of intelligent Customer Experience Management (CEM) solutions for the world’s top brands, is bringing its “Customer Experience Rocks” Road Show series to Boston on Thursday, Sept. 19, and to Atlanta on Wednesday, Sept. 25. Customer experience professionals from Accenture and ADP will join Clarabridge executives to talk about best practices for implementing and running successfulIntelligent Customer Experience (ICE) programs in the enterprise.
Accenture and ADP will discuss how they took their Voice-of-the-Customer (VOC) programs to the next level by incorporating intelligence into every aspect of the customer experience cycle. By intelligently listening to, analyzing, operationalizing, and measuring the VOC, Accenture and ADP gained actionable insights that led to improved customer loyalty, new market and product offerings, and tangible ROI.
Clarabridge’s “Customer Experience Rocks” Road Shows are free, education-only events that give attendees the opportunity to hear firsthand how top global brands have made customer experience a strategic, enterprise-wide initiative by incorporating VOC into the DNA of their organizations.
• Chris Boudreaux, Global Technology Offering Development Lead for CRM and Social Media, Accenture
• Amy Tinley, NPS Analyst III, ADP
• Rusty Waldron, Vice President, Client Experience, ADP
• Sid Banerjee, CEO, Clarabridge
• Melissa Pippine, Vice President, Marketing, Clarabridge
• Jason Schneider, Senior Vice President, Clarabridge
• Stuart Van Houten, Vice President, Clarabridge
Attendees will include professionals responsible for or interested in customer experience activities within their organizations, including:
• Customer experience and consumer insight professionals
• Contact center and customer service team members
• Marketing and market researchers
• Product managers, developers, and big data analysts
• Social media professionals
510 Atlantic Ave.
Boston, MA 02210
1065 Peachtree St.
Atlanta, GA 30309
Boston – Thursday, Sept. 19, from 3:00 p.m.-5:00 p.m., followed by cocktails and hors d’oeuvres on the outdoor patio.
Atlanta – Wednesday, Sept. 25, from 3:00 p.m.-5:00 p.m., followed by cocktails and hors d’oeuvres on the Ellington Ballroom Terrace.
Register for free for the Boston or Atlanta events here.
If you are an industry analyst and you’d like to attend the Boston or Atlanta Road Show, contact Megan Coyle at firstname.lastname@example.org.
Clarabridge is the leading provider of intelligent Customer Experience Management (CEM) solutions for the world’s top brands. As the premier provider of CEM, Clarabridge enables Global 1000 businesses to intelligently listen to, analyze, operationalize, and measure multi-source customer feedback through intelligent sentiment and text analytics. Insights extracted through Clarabridge enable organizations to create a universal understanding of their customers, partners, and employees; make actionable business decisions with measurable ROI and collaborate on those decisions both internally with stakeholders and externally with customers. With hundreds of CEM implementations, Clarabridge is the 7th fastest growing software company, powering the CEM programs for companies such as B/E Aerospace, Best Buy, Charming Shoppes, Inc., Choice Hotels, Dell, Expedia, E.ON, Fidelity, Gaylord Hotels, Government of British Columbia, Intuit, J.D. Power, L’Oréal USA, Marriott International, PetSmart, QVC Inc., Sage North America, United Airlines, Walmart, Walgreens, and Wendy’s International. Clarabridge is privately held with offices in Reston, VA., San Francisco, CA., and London, UK. For more information, visit www.clarabridge.com.
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Megan Garnett Coyle
Articulate Communications Inc.
212.255.0080, ext. 14