Clarabridge Wins 2020 Artificial Intelligence Breakthrough Award

August 26, 2020 08:01 AM

Clarabridge Analytics
Customer Experience
Text Analytics
Artificial Intelligence
Natural Language Understanding

RESTON, Va., August 26, 2020 – Clarabridge, the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, today announced that it has been selected as the winner of the “Best Natural Language Understanding (NLU) Solution” award in the 2020 AI Breakthrough Awards program conducted annually by AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market today.

Clarabridge is an advanced AI-powered Customer Experience Analytics platform with an analytics engine that uses a blend of rules-based and machine learning capabilities to understand experiences and predict outcomes. Clarabridge was designed from the ground up to be an integrated customer experience data hub, aggregating all customer experience sources and mapping to a unified data model. Its NLU capabilities rely on its strong Natural Language Processing (NLP) foundation and produce enrichments out of the box including detection of topics, sentiment, emotion, emotional intensity, effort, intent, call reasons, and much more.

“Clarabridge’s NLP and NLU are at the core of our DNA, with all data processed through our proprietary NLP engine that we’ve built from scratch specifically for interaction and CX analytics over the past 14 years,” said Clarabridge CEO Mark Bishof. “This prestigious award is a testament to the power of our technology that provides our customers worldwide with best-in-class CX insights.”

The mission of the AI Breakthrough Awards is to honor excellence and recognize the innovation, hard work and success in a range of AI and machine learning related categories, including AI platforms, Deep Learning, Smart Robotics, Business Intelligence, Natural Language Processing, industry specific AI applications and many more. This year’s program attracted more than 2,750 nominations from over 15 different countries throughout the world.

“The use of AI for improved customer experience is one of the biggest trends we’ve seen in the larger AI market this year, and Clarabridge is a clear leader in this space, delivering powerful and actionable insights from every customer interaction in a single AI-based CX platform,” said James Johnson, Managing Director, AI Breakthrough. “Clarabridge goes above and beyond how most organizations leverage NLU technology and they certainly “break through” the crowded market with their platform. We are proud to name them a 2020 AI Breakthrough Award winner.”

About Clarabridge

Clarabridge helps the world’s leading brands take a data-driven, customer-focused approach to everything they do. Using AI-powered text and speech analytics, the Clarabridge experience management platform enables brands to extract actionable insights from every customer interaction in order to grow sales, ensure compliance and increase operational efficiencies. For more information, please visit

About AI Breakthrough

Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the AI Breakthrough Awards program is devoted to honoring excellence in Artificial Intelligence technologies, services, companies and products. The AI Breakthrough Awards provide public recognition for the achievements of AI companies and products in categories including AI Platforms, Robotics, Business Intelligence, AI Hardware, NLP, Vision, Biometrics and more. For more information visit