October 2, 2012 00:00 AM

Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) powered through sentiment and text analytics, will bring its free “Customer Experience Rocks” road show to New York on Tuesday, Oct. 9, from 8:30 a.m.-10:30 a.m. ET. Clarabridge CEO Sid Banerjee will be joined by executives from United Airlines and Verizon to discuss how CEM and Voice-of-the-Customer (VoC) initiatives are improving customer loyalty and retention, increasing profitability and helping to identify new markets and product lines for some of the world’s leading organizations.

Solely an educational event, the road show is an opportunity to hear about how top global brands have taken their customer experience to the next level – and gained actionable insights that have led to major returns on investment in the process. Attendees will learn about best practices for implementing CEM/VoC programs from enterprises like United Airlines and Verizon, which have established, successful programs today.


Speakers include:

  • Matt Hadfield, Senior Manager, Customer Insights, United Airlines
  • Jeff Mango, Vice President, Customer and Business Intelligence, Verizon
  • Sid Banerjee, CEO, Clarabridge
  • Melissa Pippine, Vice President of Marketing, Clarabridge


Attendees will include professionals who are responsible for or interested in CEM and VoC activities within their organizations, including:

  • Customer experience and consumer insight professionals
  • Contact center and customer service team members
  • Marketing and market researchers
  • Product managers and developers

Customer Experience Rocks Road Show 2012
Grand Hyatt at Grand Central Terminal
New York

Tuesday, Oct. 9, from 8:30 a.m.-10:30 a.m. ET

Register for free here.


If you are a member of the media or an industry analyst and you’d like to attend the road show or speak with the presenters after the event, contact Megan Coyle at 212.255.0080, ext. 14,

About Clarabridge

Clarabridge enables Global 1000 enterprises to achieve a universal understanding of their customers by automatically collecting, classifying, scoring sentiment and analyzing qualitative data found in Voice-of-the-Customer (VoC) feedback channels. Insights extracted result in improved marketing, product/service offerings, operations and customer service across an organization. Clarabridge customers include B/E Aerospace, Charming Shoppes, Inc., Choice Hotels, Dell, E.ON, Expedia, Fidelity, Gaylord Hotels, Intuit, J.D. Power, L’Oréal, Marriott International, PetSmart, QVC, Inc., Sage North America, United Airlines, Walmart, Walgreens and Wendy’s International. Clarabridge is privately held with offices in Reston, Va. and London, U.K. For more information, visit or on Twitter.


Serina Aswani
Clarabridge, Inc.

Megan Coyle
Articulate Communications Inc.
212.255.0080, ext. 14