November 7, 2012 00:00 AM

Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) powered through sentiment and text analytics, will bring its free “Customer Experience Rocks” road show to Seattle on Thursday, Nov. 8, from 8:30 a.m.-11:00 a.m. PT. Clarabridge CEO Sid Banerjee will be joined by executives from Expedia and United Airlines to discuss how CEM and Voice-of-the-Customer (VoC) initiatives are improving customer loyalty and retention, increasing profitability, and helping to identify new markets and product lines for some of the world’s leading organizations. Solely an educational event, the road show is an opportunity to hear about how top global brands have taken their customer experience to the next level – and gained actionable insights that have led to major returns on investment in the process. Attendees will learn about best practices for implementing CEM/VoC programs from enterprises like Expedia and United Airlines, which have established successful programs today.


Speakers include:

  • Janna Ignatow, Senior Solutions Manager, Expedia
  • Matt Hadfield, Senior Manager, Customer Insights, United Airlines
  • Sid Banerjee, CEO, Clarabridge


Attendees will include professionals from the transportation, retail and CPG industries, among others, who are responsible for or interested in CEM and VoC activities within their organizations, including:

  • Customer experience and consumer insight professionals
  • Contact center and customer service team members
  • Marketing and market researchers
  • Product managers and developers


Customer Experience Rocks Road Show 2012 
The Edgewater Hotel


Thursday, Nov. 8, from 8:30 a.m.-11:00 a.m. PT


Register for free here.


If you are a member of the media or an industry analyst and you’d like to attend the road show or speak with the presenters after the event, contact Megan Coyle at 212.255.0080, ext. 14,

About Clarabridge

Clarabridge enables Global 1000 enterprises to achieve a universal understanding of their customers by automatically collecting, classifying, scoring sentiment and analyzing qualitative data found in Voice-of-the-Customer (VoC) feedback channels. Insights extracted result in improved marketing, product/service offerings, operations and customer service across an organization. Clarabridge customers include B/E Aerospace, Charming Shoppes, Inc., Choice Hotels, Dell, E.ON, Expedia, Fidelity, Gaylord Hotels, Intuit, J.D. Power, L’Oréal, Marriott International, PetSmart, QVC, Inc., Sage North America, United Airlines, Walmart, Walgreens and Wendy’s International. Clarabridge is privately held with offices in Reston, Va. and London, U.K. For more information, visit or on Twitter.


Serina Aswani
Clarabridge, Inc.

Megan Coyle
Articulate Communications Inc.
212.255.0080, ext. 14