CLARABRIDGE’S “CUSTOMER EXPERIENCE ROCKS” ROAD SHOW TOUR IS COMING TO NEW YORK
July 18, 2013 00:00 AM
Clarabridge, Inc., the leading provider of intelligent Customer Experience Management (CEM) solutions for the world’s top brands, is bringing its “Customer Experience Rocks” Road Show series to New York on Thursday, July 18, from 3:00 p.m.-5:00 p.m. ET. Executives from U.S. Bank and Verizon will join Clarabridge’s CEO Sid Banerjee and Senior Vice President Jason Schneider to talk about best practices for implementing and running successful Intelligent Customer Experience (ICE) programs.
U.S. Bank and Verizon will discuss how they took their Voice-of-the-Customer (VOC) programs to the next level by incorporating intelligence into every aspect of the customer experience cycle. By intelligently listening to, analyzing, operationalizing, and measuring the VOC, U.S. Bank and Verizon gained actionable insights that led to improved customer loyalty, new market and product offerings, and tangible ROI.
Clarabridge’s “Customer Experience Rocks” Road Shows are free, education-only events that give attendees the opportunity to hear firsthand how top global brands have made customer experience a strategic, enterprise-wide initiative by incorporating VOC into the DNA of their organizations.
WHO: Speakers include:
• Alana Sears, VOC Manager, Customer Experience Team, U.S. Bank
• Jeff Mango, Vice President, Consumer and Business Intelligence, Verizon
• Sid Banerjee, CEO, Clarabridge
• Jason Schneider, Senior Vice President, Clarabridge
ATTENDEES: Attendees will include professionals responsible for or interested in customer experience activities within their organizations, including:
• Customer experience and consumer insight professionals
• Contact center and customer service team members
• Marketing and market researchers
• Product managers, developers and big data analysts
• Social media professionals
Gansevoort Park Hotel
420 Park Avenue South
New York, New York 10016
Thursday, July 18, 2013, from 3:00 p.m.-5:00 p.m. ET, followed by cocktails and hors d’oeuvres.
REGISTER: Register for free here.
CONTACT: If you are a member of the media or an industry analyst and you’d like to attend the New York Road Show or speak with Clarabridge executives and customers after the event, contact Megan Coyle firstname.lastname@example.org.
Clarabridge is the leading provider of intelligent Customer Experience Management (CEM) solutions for the world’s top brands. As the premier provider of CEM, Clarabridge enables Global 1000 businesses to intelligently listen to, analyze, operationalize, and measure multi-source customer feedback through intelligent sentiment and text analytics. Insights extracted through Clarabridge enable organizations to create a universal understanding of their customers, partners, and employees; make actionable business decisions with measurable ROI and collaborate on those decisions both internally with stakeholders and externally with customers. With hundreds of CEM implementations, Clarabridge is the 7th fastest growing software company, powering the CEM programs for companies such as B/E Aerospace, Best Buy, Charming Shoppes, Inc., Choice Hotels, Dell, Expedia, E.ON, Fidelity, Gaylord Hotels, Government of British Columbia, Intuit, J.D. Power, L’Oréal USA, Marriott International, PetSmart, QVC Inc., Sage North America, United Airlines, Walmart, Walgreens, and Wendy’s International. Clarabridge is privately held with offices in Reston, VA., San Francisco, CA., and London, UK. For more information, visit www.clarabridge.com.
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Megan Garnett Coyle
Articulate Communications Inc.
212.255.0080, ext. 14