Vision. Expertise. Innovation.

"We believe the customer is the heart of every business—and being attuned to your customer’s voice, feelings, and actions is essential to business success."

Sid Banerjee, Founder & Vice Chairman, Clarabridge


Our executive team hails from the world's fastest growing technology companies-- Microstrategy, SAP, webMethods, and Vocus, to name a few! With a proven track record of delivering results for Fortune 100 brands, we boast 100+ years of experience in building successful SaaS companies.

Mark Bishof

CEO & Board Member Read Bio

Sid Banerjee

Executive Vice Chairman, Founder & Chief Strategy Officer Read Bio

Bas Brukx

Chief Financial Officer Read Bio

Susan Ganeshan

Chief Marketing Officer Read Bio

Sal Uslugil

Chief Revenue Officer Read Bio

Karl Knoll

General Counsel Read Bio

Ram Ramachandran

Chief Technology Officer Read Bio

Fabrice Martin

Chief Product Officer Read Bio

Mark Bishof

CEO & Board Member

Mark Bishof is a seasoned CEO with a track record of creating high performance organizations, shaping new markets and delivering world class solutions and results.

Served as CEO of Flexera Software

Held senior executive positions at IBM, Deloitte Consulting, Macrovision, Crossworlds Software, and Booz Allen Hamilton

Serves as a Board Director of Infogix and Pace Harmon, and is a Board of Trustee member of The Nature Conservancy (Virginia Chapter)

Sid Banerjee

Executive Vice Chairman, Founder & Chief Strategy Officer

Named a Washington Business Journal Most Admired CEO in 2014, Sid provides strategic direction for Clarabridge through his passion for innovation and entrepreneurship.

Founded Claraview; founding employee at MicroStrategy

Volunteer with the Network for Teaching Entrepreneurship in D.C., and The Medical Care for Children Partnership

Loves the experience of public transportation; Sid goes out of his way to use subways and trains in any city

Bas Brukx

Chief Financial Officer

With his background in financial and operational planning in high tech companies, Bas is steering Clarabridge through high growth and positioning us for future success.

Served as VP of Financial Planning and Analysis at Vocus

Held financial management positions at Nexchange, WorldPort Communications and MCI Worldcom

Fondly remembers a customer service interaction via Twitter: the company asked him to call their service line, but he replied “Why don’t you call me?” And they did!

Susan Ganeshan

Chief Marketing Officer

Under Susan’s leadership, Clarabridge Marketing produces insightful, educational content that enables business leaders to deliver on the promise of best-in-class customer experience.

Previously CMO at newBrandAnalytics

Held executive roles with webMethods, Software AG, Deloitte Consulting, and Checkfree

Believes in passionate customer centricity of the kind she experienced when a hotel deconstructed a room to find the jewelry her son mischievously slid down the door jamb

Sal Uslugil

Chief Revenue Officer

Sal leads Clarabridge’s worldwide sales operations. He is passionate about customer satisfaction, integrity, employee satisfaction, and operational excellence.

Previously Senior Vice President at MicroStrategy

Held various management and executive roles throughout his 19 years at MicroStrategy, including running their North American Sales organization for four years

Considers the surprise red roses and dinner reservation provided by a hotel concierge on a Valentine’s Day trip with his family an example of customer service at its best

Karl Knoll

General Counsel

Karl serves as key legal advisor on all major business transactions including acquisitions, divestitures, partnerships, joint ventures, and contracts.

Previously partner & head of Emerging Companies and Venture Capital Practice at Womble Carlyle Sandridge & Rice

Served as member of Cooley LLP’s corporate group

Started his career with Kirkland & Ellis in London, and still appreciates the customer experience of London’s black cabs when he squeezes into a yellow cab

Ram Ramachandran

Chief Technology Officer

Ram brings over 20 years of experience in technology product development and delivery to his role at Clarabridge, where he is leading the platform through the next stages of its evolution.

Most recently served as SVP of Product Development at MicroStrategy

Founding member of MicroStrategy’s engineering team leading it from inception through several transformations

Excited about being accountable for the customer experience of Clarabridge’s product offerings, which are designed to improve customer experience!

Fabrice Martin

Chief Product Officer

Fabrice is responsible for the vision, roadmap and go-to-market strategy for the Clarabridge CX Suite of products. He brings more than two decades of experience launching new products and business applications focused on solving large, complex analytical problems and delivering valuable insights.

Previously VP of Program Management at MicroStrategy

Passionate about analytics, data visualization and user experience

Local DC-area musician, foodie and avid world-traveler